ServiceNow Community

Unable to access Multi Row Variable Set values in Flow Designer – Grayed out in Create Catalog Task

Hi Team,I have a Catalog Item where I am creating a Catalog Task (sc_task) using Flow Designer.For normal catalog variables, I am able to populate the values in the Description field of the Catalog Task using:Trigger → Requested Item → VariablesHowev...

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Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

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Playbook we have configured is now empty or probably it got corrupted

Hello devs,Has anyone encountered an issue where a playbook configuration suddenly becomes unavailable or appears to be corrupted? In our case, when we open the Playbook Designer, the configuration is now completely empty. This happened unexpectedly ...

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My User name is kept changing in the community

newold I have updated it back once but got changed again has anyone else facing this issue?

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Track FSM Agent location history

The requirement is to provide real‑time tracking of field agents’ locations and maintain a historical log of all locations visited by each agent. This location history should be stored securely and made available for integration with external systems...

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Resolved! is it recommended to create a CTASK Automatically for Reviewing CHG when the CHG is in Review state

The following are the states in Change Management in ServiceNow. New, Assess, Authorize, Scheduled, Implement, Review, ClosedIs it recommended to create an automated CTASK under the Change Ticket for validating the change that is implemented? Already...

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I passed my CSA exam!

I finally got the change to take my ServiceNow CSA Exam and I passed! I would like to share the certification that I got! Here is also the score that I got:

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Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

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Is it possible to parse a Manual Signature from PDF file

Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...

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Human Resources Service Delivery

Seeking Best Practices for Migrating an Existing ServiceNow Instance into a Brand-New MSP instance

I’m working with a customer who plans to migrate their current ServiceNow production instance into a brand-new MSP (Managed Service Provider)-hosted instance. Specific Questions:What is the recommended high-level approach? (e.g., Cloning? UpdateSets ...

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PDF Generation

Hi Team, How to generate the PDF form in FSO related concept. Please help me out Thanks,Manju

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Approval remainder

A request will automatically close after 30 days.Flow for Approval Reminder NotificationsThree reminders will be sent before closure.The initial approval triggered when the request is submitted is not considered the first reminder.--- initial communi...

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After promoting a dashboard to another instance SN seems to think I am editing it but I am not

I built a platform analytics dashboard in my customer's DEV instance. I had an update set current to capture changes. Just before promoting I opened the dashboard record and unloaded the dashboard to the update set. I then exported the update set to ...

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Resolved! Instance Customization Level Comparison Across Organizations

Hello,We’re looking to better understand how the level of ServiceNow platform customization, as indicated by the volume of records in the sys_update_xml table, compares across different organizations. We recognize that this metric alone isn’t a defin...

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Architect

Unable to capture decision table inputs, conditions, results.

I have created a decision table , and captured in the update set. while retrieving, there were no errors. but when I open decision table in the other instance and check there is a table but not the inputs, conditions and the result

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