what is the differnce between Can Read and Can Contribute in servicenow

[KaranamT]

I want the difference between these two

[Kieran3]

Hi @KaranamT,

Can Read refers to being able to view and search.

Can Contribute controls who can create and update existing records.

Here is a useful link to the documentation: https://www.servicenow.com/docs/r/servicenow-platform/knowledge-management/user-access-knowledge.htm...

Hope this helps! If you found it useful, feel free to leave a 👍 Kudos. If it answered your question, accepting it as a solution helps others find the answer too.

[yashkamde]

Hello @KaranamT ,

In Knowledge Management, Can Read and Can Contribute are user criteria settings that control what users can do inside a Knowledge Base.

Differentiating further :

Feature	Can Read	Can Contribute
Primary Action	View / Read articles	Create, edit, modify, and retire articles
Read Permission	Only grants viewing access	Implicitly grants read access to the KB
Granularity	Can be applied at the KB or individual article level	Applied at the Knowledge Base level

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar]

Hello @KaranamT ,

• Read access determines the ability to view knowledge articles in a knowledge base.
• Contribute access determines the ability to create, modify, and retire knowledge articles in a knowledge base .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Ehab Pilloor]

Hi @KaranamT,

Can Read in KB management refers to those who have Access to read articles from particular KB.
Can Contribute in KB management refers to those who have Access to write new articles or edit existing articles from particular KB.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Ehab Pilloor