ServiceNow Community

Resolved! Difference between the subject person and opened for in HRSD

Hello community, I want to know about the difference between the subject person & opened for in HRSD.

Question

How to configure Agent Assist in HR Agent Workspace

Hello Community, our team is trying to configure Agent Assist in HR Agent Workspace and can't seem to figure out how this is done. Agent Assist is actually already active in our workspace, but it's not searching the KB that we want. It is currently...

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Live on ServiceNow: [EMEA] Software Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

Event
Office Hours
Software Asset Management
Virtual

Live on ServiceNow: [APAC] Now Assist for ITSM Office Hours

This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you're l...

Event
IT Service Management
Office Hours
Virtual

Live on ServiceNow: [APAC] Now Assist for ITSM Office Hours

This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you're l...

Event

[EA] Business App Lifecycle - Install Status vs Lifecycle stage/status - question around registering

Hey Folks, we'd like to leverage the OOTB Business App Lifecycle Catalog (Register anew Business App) as the starting point in the process of creating a new app. In the default setup, I noticed that the request will go for EA team approval, and then ...

Question

Unable to locate the "Save" within SOW Interaction > Incident?

I am trying to track down the "Save" button shown in the attach image. Issue: When an Agent clicks "Save", the incident is being assigned to the agent automatically, even though the Agent is not part of the assigment group. Due to the assignment, the...

Question

Roadmap for SPM Product changes

Hi. Where is the best place to get a picture of the Roadmap for future ServiceNow releases (safe harbor understood, etc)? I'm leading the SPM Practice at our firm - a partner - and it would be great to understand what's coming up. I've heard vari...

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Resolved! 403 - You do not have permissions to this page - UI Builder - Custom Workspace

Hello. I have created two custom workspaces for approvals in our ServiceNow instance, Xanadu patch 9. I am controlling access to the workspaces using a module entry where the module only appears for users in the respective groups. Everything works co...

Question

Values of 3 fields (on back-end) don't update when the dependent field changes via FLOW DESIGNER

Hi everyone, I need help with a problem I'm facing while creating a new catalog form. There are 3 back-end fields that need to be populated after the approver selects the correct application or approves the RITM ticket. Screenshot for reference: The...

Question

Rate Model explained with simple example

In ServiceNow PPM, Rate Models are used to define the cost rates for resources working on projects and demands. Rate Models help calculate the costs associated with resources based on their roles, skills, or other factors. Rate models can be useful ...

Article
PPM
Rate Model
Strategic Portfolio Management

License Metric Microsoft core

Hi Falks,i have seen that the new Core Licensing model of Microsoft Server is calculating wrong in my instance Yokahoma.following the rules, the metric should do following and consider the minimum.... Any experience how to correct it in the license m...

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Microsoft Server Licensing

Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live on ServiceNow: Office H...

Event
IT Service Management
Office Hours
Virtual

Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live on ServiceNow: Office H...

Event
Live on ServiceNow
Virtual

Populate "Assigned To" field in Evidence table from Control table's Owner field using UI Builder in

I’m working in the Audit Workspace and want to automatically populate the "Assigned To" field in the Evidence table with the Owner value from the related Control table. This should happen when a user clicks the New button in the Evidence related list...

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