ServiceNow Community

Resolved! Credential-less discovery?

I've been reading this document: ITOM Visibility security overview I'm working with a customer that want to enrich their CMDB but are not able to store any credentials in their ServiceNow cloud instance. I see that there are alternatives like having...

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Discovery

change the colour code of Last Run Status of policies tagged to a release

In DPR workspace, I have a requirement to change the colour coding of the last run status field values of policies related list tagged to a release. Compliant should appear in green colour, Non-Compliant in red and not run in yellow etc. How can we a...

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Easy Import not visible for non-admin users on custom table

Hi everyone,I have a custom table.For non-admin users, the Easy Import option is not visible.The user has these roles:import_adminimport_transformerEven with these roles, the user still cannot see Easy Import for the custom table.Is there any additio...

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Architect

How to allow end users to upload a profile photo from Workspace to a table field?

Hi everyone,I have a custom table that contains a Profile Photo field.I need to give end users the ability to upload a profile picture from Workspace (e.g., Agent Workspace / configurable workspace).What is the recommended approach to:Allow file/imag...

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Architect

3-Strike Rule for Incident Closure – Business Hours Based

We have a client requirement to implement a 3-Strike rule for incidents moved to On Hold – Awaiting Caller. RequirementWhen an incident is updated to On Hold – Awaiting Caller to request additional information or closure confirmation:Strike 1 – Appli...

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Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

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Unable to access to now assist skill kit after updating now assist skill kit.

We recently udated our now assist for ITSM plugin to the newest version. After the update we no longer have access to Now Assist Skill Kit.Before the update we can access it just fine. I do have the sn_skill_builder.admin role.Some of our application...

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How to restrict past date selection in due date field in problem task

Hi Team, I want to restrict past date selection in due date field in problem task and Change task tables. I have tried directly in UI Policy, it is working but in form it is showing error, if selected date has passed past date. Apart from that how ca...

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Hide New Button on Service Operation Workspace while opening stories related tab from All Incidents

We created a many-to-many relationship between Incident and Story table. This allowed us to add Stories to the related list on an Incident record and Incidents to the related list on a Story record. However, when we configured the same related list i...

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Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

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Employee Document Management
Human Resources Service Delivery

Incident reassignment: auto state change + mandatory work notes (multiple conditions)

Hello Community,We have the following requirements on the Incident table and are looking for the best practice approach.Requirement 1When an Incident is reassigned to another assignment group (queue)AND the current state is On HoldThe state should au...

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A2A External Agent Setup Successful, But Execution Fails—Need Steps to Resolve

Hello Community, I have configured an AI Agent in Instance A. When prompted, the AI Agent collects the required details and successfully creates a case in the target table. In the AI Agent configuration, I have enabled "Allow third party access to th...

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List Element not following filter in ServiceNow Dashboard

Hi All,I built a dashboard with filters based on Group. All the elements in the dashboard are following the filters but a list element on Assessment Instance is not following it. Not sure what I missed, below are the configurations set on the filter ...

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Top Projects

Guys , Based on what conditions we can define top projects?

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Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.

ServiceNow has one of the most active and generous communities in the enterprise ecosystem. Every day, Experts, MVPs, and Rising Stars invest their time answering questions, sharing solutions, and helping others move forward (often for the nth time )...

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