Hi
I’m currently working on a requirement where a specific notification needs to be sent from a designated email address (for example, no-reply@servicenow.com).
To test this, I configured the email address in the From field and triggered the notification. When I checked the email logs, the From address was displayed correctly, and the notification status showed as Sent.
However, the email was not received in Outlook.
As a troubleshooting step, I removed the email address from the From field and triggered the notification again. In this case, the email was successfully delivered to Outlook.
At this point, I’m not sure what could be causing the issue when the custom "From" address is used. Has anyone encountered a similar situation or can help identify the root cause?
Any guidance would be greatly appreciated.
Thanks in advance!
