Article group ownership

[chrsmith]

For Knowledge management - when changing article ownership from individual to group ownership, is it only possible to link the ownership group to an article template and the change can only be applied to articles created from the specified templates? This implies that all existing articles must be recreated to include the group ownership field.

Is it not possible to add the group ownership field to the article form and existing articles can simply be edited to add an ownership group?

[sachinvic]

@chrsmith 

Hi,

You don't need to recreate existing Knowledge Articles just to assign an Ownership Group.

After enabling Ownership Groups and making the Ownership Group field available on the Knowledge form, you can edit existing articles and populate the field. Article templates control the fields used when creating articles from those templates; they don't mean existing articles must be recreated.

For configuration details, see the ServiceNow documentation on Ownership Groups.

Please validate the publishing and approval behavior for existing articles before applying this change broadly.

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Regards,
Sachinvic
✨ ArchX Certified | ✨ 16x ServiceNow AI MVP

[chrsmith]

Hi,

Thank you for responding!

Our platform admin team does not have a lot of experience with the KM module.
Can you provide me with links to any content regarding the new field being visible for existing articles? And clarify the following;

1. When group ownership is enabled and the new field is added to the article form, does it affect all KBs or can it be applied to selected KBs?
2. Is the new field visible with the article "Default view" or will a different article view need to be used?

Regards,

chrsmith

[Vishal Jaswal]

Hello @chrsmith 

Every knowledge article template has it's own table which means you need to use configure > form layout and ensure ownership group field is visible to all those article template forms where you need it.

[chrsmith]

Hello @Vishal Jaswal ,

Thank you for your feedback!

I have used other systems and implementing ownership group was tied to a template, it was done by configuring the required field and adding it to the article form. And a custom was used, where required, to make the field visible on the article form in the edit mode.

Is the use of a template the only way to implement ownership group in SNOW?
Based on your comment, the field has to be configured to all existing templates to be visible on existing articles?

And when a new template is configured, how will the field be apllied? 

Regards,

chrsmith