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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours with Frances Frei -- How to Give (and Receive) Feedback (APAC) Hosted by jasminecole 20 Feb, 2026 03:00 AM PST Event Details Online Office Hours with Frances Frei -- How to Give (and Receive) Feedback Hosted by jasminecole 20 Feb, 2026 09:00 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Online Put AI to Work(shop) with Service Operations Hosted by Carrie Lea 23 Feb, 2026 05:30 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Email Not Showing in Activity Stream for Some Cases

Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...

  • Question

Not able to see Delta Exam

HiI have Passed CSA exam in Feb 09, 2026 but still till now I am not able to see Delta Exam appear in my profile. My Certificate is Current. How can I get the Delta Exam ?

  • Question

How can AI Agents improve Incident Management in ITSM?

Hello everyone,I am currently learning ServiceNow and exploring AI Agents and ITSM. I would like to understand how AI Agents can improve Incident Management in a real-world environment.I have a few questions:How does ServiceNow AI automatically categ...

  • Question

Troubleshooting my first AI Voice Agent

 While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

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Welcome to Service now task not validating

I'm uploading the task and saving it, but its still not validating. i have also removed the opened and updated by coloumns but still it's not validating. I'm attaching my screenshot, if anyone can, please help. Task Instructions:1.Navigate to the All...

  • Question

what UI policy ?

Ui policy is Alternative to client script it is mainly running on client side . It can be used to make fileds mandatory ,read only ,visible on A from .We can also use UI policy Dynamically changing a filed on a from.

  • Question

Resolved! How to disable Service Channels in Workspace if presence state not joined? (Advanced Work Assignment)

Hi together, We want to start with Advanced Work Assignment soon and have different Presence States and Service Channels for this. For example: Presence State AvailableAnd below that the Service Channels: Requests-A, Requests-B and Requests-C The pro...

  • Question
  • Advanced Work Assignment
  • Agent Workspace
  • Customer Service Management

SNAA Lab 1.2.1

ServiceNow Administration Advanced On Demand (Xanadu)Lab 1.2.1Where do I get this second "Shared (target) instance" ?  I can not seem to find it in any emails or the documentation. When I try and request another instance, it tells me my first instanc...

  • Question

プラットフォームアナリティクスアカデミー – 2024年10月30日 – PA 導入前後 (翻訳)

本稿はこちらの記事を翻訳したものです。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。   2024 年 10 月 30 日正午 (東部標準時) に、「PA の導入前後」に焦点を当てたプラットフォームアナリティクスアカデミーセッションを開催しました。このセッションでは、パフォーマンスアナリティクスで一般的に行われる作成タスクを確認し、プラットフォームアナリティクスでそれらを複製する方法を示しました。既存のアナリティクスワークフローを移行し、Pl...

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can we confirm field message on the catalog form

Hi Team, I have a requirement in the catalog form, if the Requested For user is identified as an external user, we need to display a confirmation message under the requested for field asking the user to confirm by selecting "Yes" or "No".Could you pl...

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