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script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Resolved! How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?

As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...

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How to Create a New Tab with Related Lists in SOW

Hi everyone,Does anyone know how I can create a new tab in the SOW? I need to create a new tab where I can add new related lists, similar to what we have in the Related Lists tab. Thanks in advance,Flavio

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UI Builder : Next Experience

Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

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Platform Analytics Task for Welcome to ServiceNow (Course)

I am stumped on the Welcome to ServiceNow Platform Analytics Task. I successfully created the required Dashboard, by following the steps and my dashboard matches the screen grab provided in the steps to compare to, but on Task Validation it keeps fai...

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Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

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Resolved! Where to configure participant recommendations for MS Teams conference calls in SOW

Hey devs, In SOW, under the "Collaboration" tab, when starting a new Teams conference call for our Major Incidents, where are these recommended participants pulled from? We're looking to add few static folks (Dept leadership), but can't seem to find...

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Establishing Vulnerability Response Calculator Rule for Credential scan host coming from Tenable

Hello Community! I am reaching out to get some assistance with establishing Vulnerability response calculator rule to calculate weighted average score from the severity of the identified credential host from Tenable to ServiceNow.I want to use this f...

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Journeys Page in Employee Center Question

Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. I see that the Journeys option in the More Menu of Employee Center only...

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List Collector field data to Related List, bi-directionally

ver. Yokahama So I created a List field in a custom app I'm building, it's a reference to another table. No big deal, it allows a user to select multiple items, it works as expected. After opening an item form for the table in question, I thought, "h...

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Resolved! Why is IT Service Management (ITSM) Implementation Simulator (Yokohama) so difficult to complete????

I've been doing this course on/off for over a month now! Only have 5 instances remaining and I just want to say "Thank You" to all you who have posted answers to get me through this course thus far. Still can't complete it because I'm stuck with the...

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Approve / Reject button ena in the service operation workspace but does not perform any action .

Hi All, Approve / Reject button ena in the service operation workspace but does not perform any action . We have the Esignature utils used in both UI actions. Its not popping up any dialog window in SOW like Authentication user and password.Please re...

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Field services product improvements

Hello ServiceNow community - I am looking to collaborate with product owners who work in field services teams, to understand how to even further improve the product roadmap to enable the digital workplace experience for all the end users?

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About asynchronous Rest API in application in flow designer

Hi All,actually i am trying to get the trigger as Asynchronous Rest API in applications type so its not appearing there and i already installed jira spokes and i have the required roles in addition to that i have integration_hub_admin also so can you...

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