ServiceNow Community

Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

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How can we add action button for RITM(Requests) on ESC

Hi Team,We have a requirement to add ' Action ' drop down on ESC page for the " My requests" records when opened by the caller . The expected actions drop down options are " Reopen, Cancel '. We have earlier done this sort of customization for incide...

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submit button in ui builder

why submit button on ui builder portal experience is not working as expected?(expected behaviour is it should ensure all mandatory fields are filled r not before redirect in to list view)

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UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

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Can we have two Client scripts on the same record

I have a doubt which goes like this:1. I have a client script onchange to run a script like when the channel is changed the category have only one set of options.2. And at the same time I am running another onChange client script like when the catego...

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UI Action Redirect to Portal - Pass caller_id to portal form requested_for where default exists

I am creating a context list ui action to create a hardware request from an incident record. I have it correctly opening a new tab to the correct form, but I am trying to pass the caller_id from the incident into the requested_for variable on the for...

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AI Control Tower || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual ar...

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Comment notification for selected user and group

Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...

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“Look up Objects by Filter” Action to Find AD Distribution Groups by Email

Hi all,I’m building a ServiceNow Flow using the Microsoft AD v2 Spoke’s “Look up Objects by Filter” action.The goal is to look up a distribution group name by its email address (e.g., dl-finance@company.com) so I can then add a user to that group.I a...

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Map field from SLA task table to HR case

Hello Community,Among many fields available on SLA task , we have to show two field "Business time left" and "Breach Time" on HR Case list view.I have created BR on update of the records which will update case whenever that respective SLA task gets u...

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REST api integration with flow designer

Hi all,I want to implement an eBonding integration between two ServiceNow PDIs using REST APIs and Flow Designer to synchronize incident records. Can anyone help me by giving proper article or guidelines. Thanks in advance,

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Consolidated On-Call Calendar for all Assignment Groups

Does anyone know of a plug in or report that would list on-call staff from all (or a subset) of Assignment Groups--preferably in a calendar format?

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On-Call Scheduling

Resolved! Employee Center Navbar UI defaulting to white after update to Yokohama Patch 7

Dear ServiceNow Community, I believe this an issue of some sort of override or error from UI updates in Yokohama compared to Xanadu. I am experiencing an issue where the navbar divider color will not change when changing in the Service Portal Configu...

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Hide subToolbar for Project Workspace

Hi In project workspace there is a record page whenever from list i open any record Project Workspace Subtoolbar become visible there is a property of it in which i have mentioned my page id as well still its not workingIts working fine for my anoth...

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🚀 Your Go-To Flow Designer Has Secrets (And I Found Few)

When I started preparing for my session, I wanted something technical yet easy to connect with - something both low-code/no-code users and developers could use in their daily work. I began with just 2 features in mind… but the deeper I explored Flo...

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Action Designer
Flow Designer
Workflow Automation