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INCIDENT SLA not starting when importing incident via transform map

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....

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How to enable the Edit option for the Problem Tasks related list on an Incident record in SOW?

I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...

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Need help to implement below

Hello, Need help to implement below Custom escalation matrixAn app that automatically escalate issues based on Time threshold,Severity, Assignment group hierarchy, Calendar/holidays

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In Output screen unable to see any script

var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript&colon;gs.beginningOfToday()@javascript&colon;gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script

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Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

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How to create old-style Workflows in Workflow Editor post-XANADU upgrade of PDI ?

You must have seen that when you open Workflow Editor in new versions of ServiceNow PDI - you see the "New Workflow" button. But it takes you straight to the new Workflow Studio, thus forcing you to create your workflow using Flow Designer. However, ...

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Approval Request Change Notiffication

Hello, I need help adding change request type (Normal,Emergency,Exception) in the subject line of the email.Note: Exception is a checkbox: "u_exception" and Change type field is: "type" when I added in the subject line ${sysapproval.type} it displaye...

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Unable to see any changes on Incident Form

function onSubmit() { var ip = g_form.getValue('ip_Address'); if (!ip) { return true; } var ipRegex = /^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\. (25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\. (25[0-5]|...

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Use Last Run Datetime for a JDBC type data source

There has been some questions in forum about using "Use Last Run Datetime" field so I have attempted here to explain it a bit more than what is there in the wiki. The checkbox appears when the type of the data source is JDBC. And if you were to selec...

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unable to see any changes on Incident table

function onSubmit() { var knowledgeFlag = g_form.getValue('knowledge'); var knowledgeArticle = g_form.getValue('knowledge_article'); if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') { alert('Please select a before submi...

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KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

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I have to create inbound action.

Hi, I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

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Custom flow for KB

Hi Team, I have a requirement like, When an particular KB ( say Known Error KB) article is published, it goes for first approval to the Ownership Group (or KB Manager if none), then for second approval to the Test security group, and is published on...

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AI Agent Masterclass - Overview, Recordings and Resources

Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, you hit the same walls: "Where do we even start?" – Too many possibilities, no clear path"How do we ...

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Resolved! Default value for Reference variable to auto-populate current logged-in user in Service Portal

Hi Everyone,I have a Catalog Item with a Reference variable called Traveler Name that points to the user table. I want this field to automatically show the currently logged‑in user when the item is opened in Service Portal. I have tried setting a def...

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