PDI Application Manager fails to install Discovery and Service Mapping Patterns

danielmack
Mega Contributor

3 weeks ago - last edited 3 weeks ago

Hello,

I’m setting up a fresh ServiceNow Personal Developer Instance (PDI) for Cisco Firepower Discovery pattern development. Installing Discovery and Service Mapping Patterns from Application Manager fails with “Unable to Download Package.” The UI provides no further error details.

The app page shows version 1.35.1 (Latest), Free pricing, and compatibility with Australia, Brazil, and Zurich releases. The app’s dependency list includes Data Foundation Model. This happens before I configure the MID Server or any devices.

Is this a known issue or limitation with installing this app on a PDI? Which installation logs or diagnostics should I check?

PDI release/build: Austraila

 

Thank you.

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6 REPLIES 6

kh_safal
Administrator

3 weeks ago

Hi @danielmack,

 

Thank you for reporting this issue. We’ve flagged the “Unable to Download Package” error when installing Discovery and Service Mapping Patterns on your PDI internally for further investigation.

 

We’ll share an update as soon as we have more information.

 

Thank you for your patience!

danielmack
Mega Contributor
In response to kh_safal

3 weeks ago

Hi @kh_safal ,

Thanks for looking into this. I’d really like to help get this resolved as quickly as possible. I’m available to run tests, reproduce the issue, collect specific diagnostics, or try a workaround as soon as you need me to.

Could you let me know what would be most useful for your investigation right now? I can prioritize it and report back promptly. If helpful, I’m also happy to join a short troubleshooting session.

For context, this is a freshly reset PDI, and installing Discovery and Service Mapping Patterns 1.35.1 fails with “Unable to Download Package.” Several other app packages and versions fail the same way. The system logs show AppPackageDownloadException during app_install, but no HTTP status or more specific cause.

 

Greetings

 

Daniel

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kh_safal
Administrator
In response to danielmack

3 weeks ago

Hi @danielmack,

We received an update from our PDI team confirming that they've reproduced the issue and are now working with the Application Manager team on a fix.

Thank you again for reporting this and for your patience while this is being addressed.

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danielmack
Mega Contributor
In response to kh_safal

2 weeks ago

Hi @kh_safal ,
thank you for the update. Could you please provide an estimated timeline for the fix and let us know when we can expect the issue to be resolved?

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