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Resolved! How to get the value of repository id and Name from the source data field by using array?

Hi,How to get the value of repository id and Name from the source data field by using array?source data: {"assetexposurescore":"497","repository":"{\"id\" : \"36\", \"name\" : \"(01) - Health Services - ActiveScan\", \"description\" : \"Health Servic...

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Some demands appear in portfolio without cost plans reflected on financials tab - troubleshooting?

We have migrated to financials V2, run all of the jobs and have run the jobs indicated for scheduled execution. We are configured for cost (not expense) type. Demands have cost plans created via the Demand Form (default). All demands appear in the...

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How to create auto-generated numbers for a catalog item based on Fiscal Years

Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July. Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...

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Resolved! How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item

How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?

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New versus deprecated hardware audit functionaltiy?

Does anyone know of good documentation or a good webinar covering the differences in functionality before and after setting the sn_hamp.migrate_hamaudit system property to true? I understand that it audits to different tables, but I want to understan...

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What are the automation or scripting options available in Smart Assessment Engine?

Automations in Smart Assessment EngineServiceNow has provided multiple automation features out of the box with which we can perform complex operations. Below are the key automation optionsAutomate ResponseConditional Visibility and Required configura...

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Resolved! I'm trying to unhide a field with setVisible after catalog submission but it doesn't work!!!!

Hi everyone,I’m new to using setVisible in a Catalog Client Script and I’m hoping I’m missing something simple.Goal / expected behaviorI have a Catalog Item with variables visible to the requester and one internal-only variable that’s hidden on the f...

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Users need to be able to edit INC or CHG templates created by others

A user has requested their team be able to edit/update any INC or CHG template created by someone on their team. They have template_editor as part of the itil group, but that's only working on their own templates. I also tried tempate_editor_global, ...

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Resolved! How can we search with email id of the user using microsoft AD Spoke V2 activities

Hi All,We are trying to create a Flow using Microsoft AD Spoke V2 activities. In which we have a requirement to query AD using the Microsoft AD Spoke V2 activities but didn't find anything. Please let me know if anyone implemented it before.Thanks in...

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Register today for Knowledge 2026 to access Agenda Builder April 7th!

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the commun...

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Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

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User can still see Total Rewards Case

Hi all, I’m facing an issue with HR Case visibility in ServiceNow. Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the us...

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Incorrect tags are being added to HR cases

I have a requirement where, in many cases, incorrect tags are being added even when the tag conditions are not met. In the example case, although the short description does not contain any keywords matching the Payroll input tag, the tag is still add...

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Human Resources Service Delivery

REST API Call to ServiceNow - cmdb_ci_win_server Table To get Windows Server Details

Hello ServiceNow Users and Experts, I am trying to make a REST API Call from Postman on Windows Machine, using Windows Integrated Authentication, to ServiceNow - cmdb_ci_win_server table to get the details of a server. The name or hostname of the ser...

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