ServiceNow Community

Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

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ServiceNow Automated Test Framework (ATF): Tips and Tricks

In the fast-paced world of ServiceNow development, ensuring platform stability during upgrades and deployments is non-negotiable. This is where the Automated Test Framework (ATF) becomes an indispensable tool, streamlining regression testing and givi...

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I want to hide the search bar at the top of the portal.

I want to disable the search bar for users.I'd like to implement this using no-code methods if possible. Are there any good ways to do this?I want to allow users to access all other elements of the site.

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ATF test to validate the values of a drop-down field

Hello all,I am trying to write ATF test steps and I have a requirement to test the values of a field on a Form. This field is a drop-down list.What I would like to do is validate which options are available in this drop-down (check what the list cont...

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Calculate lifecycle template

Can you tell me about Lifecycle template why we create lifecycle template what was the prupose and give me real time senario to manage asset lifecycle

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Open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly

Hello forum,We have a requirement to open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly. We tried a few things but it didn't worked. Also referred to the below article, it works for pdf's and ppt's bu...

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Compare glide_list with reference field value.

(function executeRule(current, previous) { var applicabilityUser = current.getValue('applicability_by_cao');var circularList = current.getValue('circular_cao'); // If circular list is empty → stop saveif (!circularList) {current.setAbortAction(true);...

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Need Help in Understanding Release Calendar, Release target and other important dates in DPR process

Hello All, Can you please help me in understanding all important dates w.r.t release management in DPR and also importance of release calendar. How to handle collisions in deployment dates, release calendars through api or through manual updates. Tha...

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Change management approval policies

Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...

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Change Management

Posting date time not populating in the transaction details

Hi All, My requirement is to populate posting date time in the transaction table.Posting date time should be mapped to CPD value.In CPD value comes from Financial transaction table so dot walked from that table to add it in the data resource.(attache...

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Create a release record from backend script and apply a template to it

Hi all, I have below requirements in Digital Product Release: 1. I want to create a release record from background script and apply a release template to it. But on the release record I could not see any particular field which stores this template va...

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ServiceNowのストレージの永続利用について

最近、利用しているインスタンスのデータ量が増えており、ServiceNow社の担当からはsys_attachmentの情報は永続的に保存することを目的としたものであるので、アーカイブなどを検討してくださいと言われました。アーカイブを考えなきゃなとは考えており、BOXなどへ逃がすなども考えています。そこで以下のご意見をいただきたいです。・このようなアーカイブに関するServiceNowのベストプラクティスは何かありますか？また、こういった事例を知っているなどあれば幸いです。・sys_attac...

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Asset Audit | Handheld Scanner

Is it possible to use a handheld scanner to do an asset audit in HAMPro? (Zebra, etc)

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Making Contact field dependent on Account in Requested Item

Hello Everyone,I have a field named Contact on the Requested Item that is currently not dependent on any other field. I would like to make it dependent on the Account field.At present, any user can be selected as a Contact for any Account. Ideally, w...

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Older version of flow getting attached/triggered

Hi, We are modifying an existing flow , activating/publishing afterwards. But even after couple of days the old version of flow itself is getting attached. Tried clearing the cache as well, but no help.Could you please tell me if anyone has come acro...

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