ServiceNow Community

Which companies receive voucher codes automatically?

Hello all, After I completed some online trainings that are requirements to take CIS exams, automatically I received voucher codes to reserve and take CIS exams when I was working in a large global IT company. Now I work for another company, where I ...

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ServiceNow-Everbridge Integration for BCM

Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...

Question

How to show users only based on logged in user company

Hi, I want to show only users in a reference variable where company is child or parent. Example.Case 1:I have logged in my company will be BTS, I have another Referance varaible(sys_user) in this variable I want to show all the company users. Case 2:...

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Need Suggestions for Graph Representation of Crisis Feed Categories in Platform Analytics

Hi Team,I have a requirement where I need to create a graph representation for the Crisis Feed data stored in the sn_fam_feed table.This table contains a Category field with around 20 different categories, and I need to display the count of feeds cre...

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Performance Analytics

Employee Center - AI Search when user misspelt the catalog item in the search bar

Hi Team,One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?Thank you.

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How to pass Dashboard filters into another pages and filter the data - UI Builder

Hi All,I request you kindly let me know how can I achieve this .Please let me know how to pass Dashboard Filters into another Page list ALL .

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Do you use the "Reason" field on the sys_audit table?

Hi everyone, I was wondering if I could use the sys_audit.reason field to document why a field was updated for audit purposed.It is convenient to update via grRecord.update("The reason I am doing the update"); But after, I realize that this field doe...

Question

Remove accents and special characters from a name for the purpose of user ids and email addresses.

This is a very straight-forward script to take a person's name, strip out accents and special characters and spaces for the purpose of using in a user id or an email address. // Caveat : I am % mixing names and genders around in my example // just t...

Article

Flow Designer: Parallel Catalog Tasks — stop waiting on first reject

Hi , I’m using Flow Designer with “Do the following in parallel” action to create two Catalog Tasks (SCTASKs) at the same time. Each task has its own catalog variable (variables are on the Catalog Item , not on the SCTASK table):• Task A uses Variabl...

Question

How to create custom Record Attachment sidebar option like SOW Attachment in the sidebar?

I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...

Question

Connection has been dropped as it reached max idle time of 60 seconds

Hi All, During discovering Linux Tessel getting the server is getting discovered and the DB instances hosted are also getting discovered. In the process it reads a XML file and at times the step is successful (mostly during scheduled discovery) and f...

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Difference Between Orchestration, Automaion and Flow designer or Process automation

Hi Can anyone tell me difference between Flow designer or Process Automation & Orchestration and Automation. Is flow designer comes under orchestration? Much confused Thanks-Vamshi

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Biometric Authentication for PDI

Hello all, When I trying to login to my PDI, I am getting this authentication: I even tried "Try another way to verify", and provided my e-mail address, but no 6 digit verification code is sent.How can I avoid this Biometric authentication to my PDI...

Question

Report to retrieve all Stories deployed within a specific timeframe along with “Deployed to Prod"

Hi Team,I need to create a report or query in ServiceNow to retrieve all Stories that were deployed within a specific timeframe.The report should include:Story numberTimestamp indicating when the story was moved to the Substate: "Deployed to Producti...

Question

Workplace central - opacity feature issue

Hello Experts,I tried implementing the opacity feature from Workplace Central that appears on the floor map. I copied the relevant code from an OOB instance and migrated it to my target instance.The functionality is working as expected; however, I am...

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