ServiceNow Community

Resolved! Hide empty variables in Variable Editor for custom scoped application (cross-scope issue)

In a ServiceNow custom scoped application, I’m trying to hide empty variables from the Variable Editor. I followed a community thread (Hide empty variables on RITM and TASK record) and was able to successfully implement this for global tables. Howeve...

Question

Resolved! Changing the (cab automation) meeting notes?

By default, the auto-generated meeting notes look like the following: (CAB Automation) - CHG00123456 - Approved - John Smith - 12:31:12 - US/Eastern We would like to change them to something like: (CAB Automation) - CHG0030216 - Assignment Group - Ri...

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Change Management

Resolved! Need Ideas around creating a sinlge intake form in SNOW for SNOW related Enhancements /Requests

I'm looking for guidance and best practice here from the ServiceNow community. My team supports SNOW operations in the company. often times, they receive a generic request to build Forms or Workflows in Service Now without providing clear requirement...

Question

AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

Question

Moving Existing Field from Incident to Task Table

Hi All,I need some guidance on a design decision regarding field creation across the Task hierarchy.Currently, we have a custom field “ teams Link” created on the Incident table which is being used to paste meeting URLs.Now, there is a new requireme...

Question

Best practices for aligning Demand Management with Portfolio Strategy in ServiceNow SPM

Hi everyone,I’m currently going through the ServiceNow SPM course and had a question around Demand Management and Portfolio alignment.From the training, I understand how demands flow into SPM and how portfolios, programs, and projects are structured....

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Associating address with an account

Hi, I want to associate multiple addresses with an account like billing address, shipping address, site address etc. The OOTB table provided for the same is account_address_relationship table. However, whenever I try to create an entry into that tabl...

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ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Migrate Platform Analytics Dashboard from One instance to another

Hello Experts, We have Platform analytics dashboards in our TEST instance and I want to move them to PROD. What is the best approach and how can we migrate from one instance to another? Hoping for detailed steps to ensure nothing will be broken. Than...

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Issue in workflow

Hi Team, we have issue in workflow , unable to move from left to rightthe variable ( please reffer to the screenshot)

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Service Catalog

Resolved! How to use the Execute Skill in the Flow Designer?

Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...

Question

Flow - How to submit a change request?

Hi, Using Workflow Studio, I've created a flow using the Action, "Create Record" to create a change request. It creates the record fine, but it isn't submitted. I can't figure out how to script the submission of that change request within the flow, a...

Question

Attachment side panel visibility in csm

Hi All, In CSM workspace while attachment Open from related list the attachment not showing in side panel.only .png jpg files showing not all how to configure if we want to show.

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Where Do I Go From Here? Your ServiceNow Learning Path

Watch ServiceNow Foundations video series Where Do I Go From Here? Your ServiceNow Learning Path The ServiceNow ecosystem is massive. Community, ServiceNow University, the dev site, certifications, user groups. There's no shortage of places to g...

Article

How Does Security Work in ServiceNow?

Watch ServiceNow Foundations video series How Security Works in ServiceNow Picture this. Your boss calls the customer who's been testing your new portal and nothing works. They can't see anything. The whole thing looks broken. Panic sets in on b...

Article