ServiceNow Community

Applying Common Service Data Model (CSDM) in Customer Service Management (CSM)

CSDM is ServiceNow’s standardized, best-practice framework for organizing and relating service-related data within the ServiceNow platform. It provides a common language and structure for defining services, technical components, and relationships, en...

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Resolved! Entity name shows "Created date time" rather than record title from the table referred

Hello,I have created an entity type and used a custom table in entity filter. When I open record from a custom table list view it shows me right record title on the top of the form (attached image 1). However Entities (related list of entity type rec...

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IRM regulatory change management campaign

Hello All,I am looking to install regulatory change management campaign. I do not know if it is a separate plugin. I have policy&compliance, risk, advanced risk, regulatory change already installed in my PDI and it doesn't give me regulatory change c...

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How to configure the OOB related list filter when the related record is not there in relationship.

Hi Team,I want to modify the OOB related list filter of Loss scenario on table: sn_bcp_plan of BCM. I dont see related record for this related list in the relationship. Can someone help me to understand how can i configure this in such case. Regards...

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Business Continuity Management (BCM)

SAM PRO Publisher Pack updates?

How do the installed SAM publisher packs get updated with new publisher entitlements or license metrics? Is this done only on new SNOW release schedules? This is not kept current and evergreen?

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does all the publisher packs (6) will be activated and installed along the SAM pro plugin ?

We are implementing SAM for a customer for only two publisher Microsoft and Adobe , I need to install SAM pro plugin , My query is if I install SAM pro plugin , does all the publisher packs (6) will be activated and installed along the SAM pro plugi...

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Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

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Dev Environment with ticket demo demo-data

Good day sorry for asking such basic questions but I am completely new in ServiceNow.I am looking for a way to get some demo ticket data into my a fresh ServiceNow dev environment.When I look into the catalog, I have no clue if there is a correspondi...

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Schedule Job New Features in Zurich Release

Scheduled Job New Features in Zurich Release Q3 2025as we all know that Scheduled Jobs are used to Automate the Execution of any Work based on Time Constraints. it involves the execution of Any Activity mainly as mentioned below:1) Automate the gen...

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Best Practices
Delegated Development
Scripting and Coding

custom approval in flow designer

Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...

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I want to change the Now assist label in the Virtual agent chat window

I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Knowledge article with multiple versions of the same number

In our instance we realised that we have a knowledge article with the same version, ie multiple 3.0 versions of the same article.

Question

Formula Indicator not showing in the Dashboard

Hello Everyone,I have run the job for the OOB Indicators that are calculated for Formula Indicator.% of incidents resolved by first assigned group. However, this is showing in KPI Details, but not on the Dashboard.Anything I am missing ?Thanks in Adv...

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Auto assign ScTASKs based on Agent Capacity, Skills and Availability for specific catalog items

Hi All,Auto assign Sc Tasks based on Agent Capacity, Skills and Availability for specific catalog items in Agent Workspace/Service Operations WorkspaceCan anyone provide the step-by-step process or any useful videos for the fulfillment I have followe...

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