ServiceNow Community

Inconsistent Behavior with javascript&colon; Filter Using Script Include in Report Conditions

In our scoped application, I’ve created three reports in ServiceNow—Active Planned Actions (Companies), Active Procurement Actions (Companies), and Contracts Under Administration (Companies)—all using the same filter condition: field_name.sys_id is o...

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ServiceNow Certification (CSA, CIS etc)

Hi Community Members, If I register exam via webassessor which is not linked to my current employer and I pay the exam fees on own . Will my certifications still be valid or I need to link account with ServiceNow partner employee ?? Regards,Manal Aq...

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Showing MRVS on SC_Task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

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Dynamically retrieving the approver user in ATF and impersonating them

Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...

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IRE Issue

Hi Everyone, I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED ma...

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How to filter CMDB_CI by Tag, Key, Value

Using DIscovery on Azure Servers, the Virtual Machine Instances are configured with various Keys and Tags . These are discovered and brought into the CMDB by Discovery. I now want to filter the CMDB_ci.list table based on a Key value. Can someone ...

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JAMF Integration VS Import Set

Hi All,I'm currently looking at the process for importing our Macs into the system as we house them externally with JAMFWe dont have a huge collection of macs as not internally supported but we still need to track them. So I'm looking into whether it...

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What is the use of getReference()?

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What does RITM stand for?

Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?Thanks!!dave

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How to get workspace tab index in client script?

How to get workspace tab index (main Workspace tabs, not the subtabs within a record) in client script?

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where to check service now version

where to check service now version in service now instanceThanks

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Analytics and Reports
Integrations
Scoped App Development

How exactly does a dictionary attribute work?

There's an out-of-the-box attribute called "Strip HTML in PDF." I wanted a similar version, but applied to Excel. So, I wanted to understand how an attribute works internally.Does it call some kind of script? How can I do something similar for Excel?...

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Modal field not loading the values from a reference field

I have created a UI Page that opens a modal when a UI Action is clicked. The modal allows the user to select a name from a list of records from a reference field. I am not able to get the dropdown to load. It only says --Loading Entities--. I am chec...

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ATF - Retrieve output from "Create User" step in "Run Server Side Script" step

Can't get this piece of code working. It goes wrong in retrieving the user from Create User step before. What do I do wrong? (function(outputs, steps, stepResult, assertEqual) { var my_query_step_sys_id = "xxxxx"; // retrieve user record v...

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Disable toggle for some service channels available in the presence state.

We have three service channels configured in the Available presence state, and I would like Call and Chat to be automatically selected when agents set their status to Available in Workspace.

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Advanced Work Assignment
CSM Configurable Workspace