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quesion on script

var gm = new GlideRecord('sys_user_group'); gm.addQuery('active', true); gm.query(); while (gm.next()) { var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('group.name', gm.name); gr.addQuery('user.name', '='...

Question

Extending Task tables in case you forgot to do so

Hi All, Today I encountered a severe issue in which we had created a table but forgot to extend the task table. As most you are aware that the group approvals can only work on tables extended by task tables. So it was a utmost problem for us and th...

Article

Asset Warrenty Information

Hello Everyone, Has anyone worked on gathering asset warranty information from Apple, Google Chromebooks, or Cisco devices?Are there any official sites or APIs available to retrieve this data in bulk? If you’ve implemented this before, please share t...

Question

CMDB Health Dashboard - Scheduled Jobs

Hi there, Under the CMDB Health Dashboard, we have scheduled jobs that are currently accessible only to admins (read/write). How can we make those five OOTB CMDB Health scheduled jobs editable for cmdb_admins as well?Would creating an ACL on the Sche...

Question

Editing a closed Decision

Is there anyway to edit a closed Decision in RIDAC? One of my Project Managers wants to add a bit more info but the state is Closed Complete and we cannot find a way to reopen and edit as everything is greyed out. You can with Risks and Issues Thanks...

Question

How to display only email address

Hi,I created one catalog item with Email field.This field reference to the sys_user table, I want to display only email address of the user.I aware about the display value make it true. But it will be affect globally. So Is it possible to achieve usi...

Question

How RITM getting attached to ReQ

Hi,Once Request approved the RITM getting attached automatically. What is OOB workflow or script doing these functions. Can anyone let me know.

Question

Workflow change/creation, Problem.

Hello,I have some questions regarding a Problem requirement. I need to perform some checks on the problem record, such as: Problems with associated Incident P1 or P2: After 3 days without progress in the workflow, the status should automatically chan...

Question

BCM :Dependency Update for non CMDB data while conducting dependency Assessment on BIA record

Hi Team,Hope everyone is doing good. We are currently working on the BCM application, specifically within the BIA module. Our client has requested an enhancement to automate the population of dependencies for non-CMDB element during the BIA Dependenc...

Question

Resolved! Find Table Given Sys_Id

What are some excellent ways to search through ALL (or most) ServiceNow Tables for a know sys_id value? Such as this one: ae706e530a96001a00120cb31709c1d6

Question

I want to fetch the one data from work notes of interaction to incident field

Hi,I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction. From the interaction we are creating a incident. That time that work notes of "Phone" needs to be upda...

Question

Duration field data is not showing correctly in Data Visualization ?

Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...

Question

How to make editable dot walked field

Hi, I created one field "x" on alm_asset table. This field I brought in to the work order task table using dot walking of asset reference table. Now this "asset.u_x" field is not editable expect admin. I tried with ACL of alm_asset table, still not w...

Question

Where the approval info message configured

Hi, Commonly when we approve the request on any table, approved: task number info message will appear. That is where configured in service now, can anyone knows just let me know.

Question

Resolved! Field location.country added in a Problem form is not editable for some users

In a Problem form I did add a field location.country. This field is enable to write for me, Adm user, but for other users this field keeps disabled. how can i turn this filed enable for others users that create a Problem record?

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