Know what you own. Know where it lives.
Your organization has invested in Hardware Asset Management. Now let’s show what’s possible!
The teams that get the most from HAM nail the foundations early. Below is everything you need for each.
Improve CMDB to drive HAM value
Build trust in asset data with a healthier CMDB—better normalization, compliance and cost efficiency.
Your four foundations
Work through them in order. Each builds on the last.
1. Set up and get started
Build your coverage baseline at the crawl stage, from start to finish.
- Read: Success Pack
- Read: Path to value
- Watch: From setup to success part 1
- Watch: From setup to success part 2
2. Normalize your hardware
Normalization matches your models to the Content Library so reports finally tell the truth.
3. Get your models right
Models drive cost, refresh and lifecycle. Start from the Content Library instead of building from scratch, and your data stays clean as it grows.
4. Set up your stockrooms
An asset without a location is an asset you can’t find. Define stockrooms to keep your active estate accurate.
You’re not doing this alone
Stuck on a stockroom? Wondering why a model won’t normalize? Bring it to people who’ve seen it before.
- HAM Office Hours: Monthly live sessions with practitioners. Register
- Ask a Ranger: Short videos from our HAM architects. Watch the series
- HAM Community: Ask questions, share what works. Join the conversation
Here’s to fewer spreadsheets and more answers,
The ServiceNow IT Asset Management team
