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Addon manufacturer inserted to network CIs

Discovery will insert the value “ADDON” in the manufacturer, Asset, and Model ID fields of a network switch or router.Do I need to modify the pattern to fix this?If so, do I edit the OOB step or create step(s) before it to find & correct manufacturer...

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How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

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Exporting 100k Records - PAR?

With the switch to Platform Analytics and classic reports being deprecated, how should we plan to schedule an export of 100k records? We need it scheduled to send via email and PAR doesn't let us export to csv.

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Hide HR case from my request filter on portal

Hi everyone, i'm still looking for the solution for this, what i've found and what controlling my request list is my request Filter i pen HR Case opened record and i need to apply a filter to hide the requests when Hr service is offboarding and Count...

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Resolved! Finance request forms dealing with other currencys

Good morning everyone, i've been creating finance request forms for my firm's finance department and have a request that i am not sure how to proceed in developing.Currently, when someone purchases an item in another currency we want to see the curre...

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Filter users on catalogue variable

We have a variable called Please select the user on the catalogue item which is a reference variable referring to sys_user table. The requirement is if the user with email id ends with (@abc.com) is the loggedin user. The user should only be able to ...

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Service Catalog

Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Health and Safety: Smart Assessments for Health and Safety Inspections

Smart Assessments for Health and Safety Inspections Required Plugins: Health and Safety Risk Management v8.1.2 Migrating a Survey to Smart Assessments Log in as a user with the Survey administrator [survey_admin] and Smart Assessment Admin [sn_smart...

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ServiceNow Architecture Explained Simply: Platform, Workflows, and Data Flow

ServiceNow implementations often start with a simple goal, replace an old ticketing tool, stand up Incident and Request, and move on. Then the scope grows. Security wants risk workflows, customer teams ask about CRM, audit asks about controls, and op...

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Architect

Need your IMPORTANT SUGGESTION on my SNOW Transition plan (Subrata )

Hi ,I am writing to express my interest in transitioning into the ServiceNow ecosystem, specifically targeting roles such as Business Process Analyst, Customer Service Management, or Service Administrator. I have 15 years of experience as an Online B...

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AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inte...

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Preparing for CSA Exam Looking for Mock Exams & Practice Questions

Hi everyone I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam and wanted to reach out to this community for some guidance. I’ve been covering the official syllabus and hands-on practice, but I feel that mock exams a...

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Knowledge 25 Presentations

Where is the content from previous KNowledge events stored? is there a central spot?

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Populate CMDB Serial Number table through import set/integration hub ETL

Hello friends, I would like to know how to populate the cmdb_serial_number table using ServiceNow import set. We have an integration using transform map and want to know how to create an entry in cmdb_serial_number table. Should I create this entry i...

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Service Graph
Service Graph Connector

How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

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