ServiceNow Community

Report to capture assignment group change from group A to group B for requests and incidents

I am working on report1.the number of incidents and requests(RITM) that have been assigned from Assignment group: A to group B. 2. the number of incidents and requests (RITM) that have been assigned from Assignment group: B to any other Assignment gr...

Question

How to share the share the reports with groups created in workspace

I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...

Question

Best practice for setting up ACLs and groups architecture

Hi guys, I am wondering what is your experience building a good ACL and groups architecture in a ServiceNow instance.I have seen a few but they always comes with some comproimses. I am checking if anyone found an ideal solution. What I have seen so f...

Question
Architect

Resolved! Unable to login as Admin in my PDI

not getting admin login credential when i open my PDI o logged in as ase.creator user . by default .please help me with this ..!

Question

Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...

Question

RPA Automatio - Missing "Credential Set" option in Bot Process tabs

Hi everyone, I'm taking the RPA Automation course.In the "Deploy and Manage Robots Using RPA Hub" module, under "Running Your Robot," the course mentions configuring Windows Credentials under "New Credential Set," but in my lab instance, I don't have...

Question

How to link a subproject to an existing project within the project workspace

I would like to know how to link a subproject to an existing project within the project workspace.I understand that I can link them by selecting the subproject tab from the following screen and creating a new one, but is it not possible to link them ...

Question

Stumbling around in the IDE - ReactJS running in ServiceNow - Part 4 – Wrap up

I was going to finish coding the ‘Dashboard’ we created in the part 3 of this series but I think its more useful to share some general findings and thoughts than to just add code which you can no doubt write yourself. So a few wrap up take aways Our...

blog

Resolved! Why do app names differ when changing languages in Microsoft Teams?

Why do app names differ when changing languages in Microsoft Teams?Which is the older version?JP↓ EN↓

Question
Virtual Agent

Resolved! Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?

Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?①Register your AppID in system Property > "sn_now_azure.teams_installed_app_id" > Value②The manifestFile BotID is different from the App ID.

Question

Missing Service Portal tabs when the RITM state is set to Pending

When the RITM state is set to Pending the Activity Tab and the Attachment tabs are missing from the Service Portal. The activity tab is required so that the end user can post a comment. The other States for the RITM have been tested and this only occ...

Question

How can I use LLM in Virtual Agent to show relevant Knowledge Articles?

Hi All,I’m trying to create a Virtual Agent topic where the user enters a query, and the system uses LLM capabilities to find and show relevant Knowledge Base articles.LLM is already available in the instance.What is the correct approach to achieve t...

Question

How to Dynamically Add Users to AD Distribution Groups Using Group Email in ServiceNow

Hi Everyone I’m building a Flow Designer flow to automate adding users to Active Directory distribution groups via a Service Catalog item.Challenge: • Users enter the group email in the catalog item (e.g., Paid.SocialDisplay.Invoice@example.com). • T...

Question

We have 31 topics, however when I ask virtual agent "show all my options", it can only display 2

We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?

Question

UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

Question

Resolved! Unable to login as Admin in my PDI

Resolved! Why do app names differ when changing languages ​​in Microsoft Teams?

Resolved! Is the BotID in the manifest file and the AppID in ServiceNow for Teams the same?

Resolved! Why do app names differ when changing languages in Microsoft Teams?