ServiceNow Community

Report deactivation

Hi Guys, I got lots of reports which were not run for some time, to improve platform i wanted to deactivate them, I dont want to delete because it may happen that users will need them again later. Could yo uplease help me to understand if deactivatio...

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dashboard widgets moving on their own

I am working on creating a dashboard for a manager, the dashboard has 7 reports 2 filters and a content block for a custom filter. Whenever I reload the page, some of the widgets will move to different places and some of them will resize. It happens ...

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How to prevent list collector field in transform map from being updated with invalid data

I have created a transform map and have a list collector field which I am able to update with invalid choices. I've tried setting the choice action to ignore and reject but the field still gets updated. As a workaround I can restrict the import she...

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servicenow for teams is not working from Teams but Teams chat is working from Servicenenow to teams

Hi,For me servicenow for teams is not working from Teams but Teams chat is working from Servicenenow to teams.I can click on servicenow for teams and able to see the prompts, when clicked on the prompt say 'Can you help me order some IT equipment' th...

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Question onChange client script on the reference field gets changed

In client script onChange logic if we have changed the Caller name, as Caller field is a reference field in the onChange function the oldValue or the newValue is giving the sys_id of the field not the exact name of the caller, now the name of the Cal...

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Extract/download attachments from multiple records in a table, at once

Hi all, There is a requirement wherein all the attachments need to be downloaded/extracted from all case records created within the last 30 days,from the Case table, and at once. Appreciate any pointers on how to proceed with the solution, thanks in ...

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Want to do integration between Azure devops and ServiceNow to load risks from devops to ServiceNow

Wanted to load Risk data from Azure devops to ServiceNow using Integration.

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CIS-ITSM EXAM

What are key relationships between Change and Release Management?Choose 3 answersA. A Change can contain one or more ReleasesB. A Release can contain one or more ChangesC. Release management application is required, to use the Change management appli...

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Now Assist - Assist Consumption Control At Developer Level

Hi All Need some idea/Features if Available. Scenario: Need to Develop VA Topics which will use LLM not NLU (Now Assist n VA). Team of Developer will do this. Let Say D1- Developer1D2 - Developer2 How Can we control the Assist Consumption Developer ...

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Adding Email Recipients only BCC

Hello Everyone, Can anyone tell me how to set the recipients only to BCC when a notification is fired through an event?

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ACLs not working on the case table

I'm trying to work around with ACLs on the case(sn_customerservice_case) table. However, even after creating the ACL and restricting the auto_close field to be visible only to the sn_customerservice_agent role, when I'm logging in as some other user,...

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Share pages across Experiences

In ServiceNow, Workspaces are modern UIs built for specific personas or roles. They focus on the core tasks these users need to complete. Today, there are more than 50 out-of-the-box Workspaces shipped by ServiceNow. With so many available, it’s not...

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How to Increase Attachment Size Limit to 35 MB for Emails Received via Shared Mailbox

Hi Community,I’m working on a requirement where users send emails with attachments to a shared mailbox, which will create an RITM. I need to support attachments up to 35 MB, but I’m not sure how to configure this.Could anyone guide me on:How to incre...

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Issue with multiple Workspaces on PDI - no navigation/settings

Hi Everyone, I wonder if anyone has experienced a similar issue.I noticed today on my PDI that within SPW, that the breadcrumbs or Settings part stopped working (it was working fine ca. 2 weeks ago). This is what it looks like: The same thing happen...

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Resolved! 'Don't ask for MFA' reverting after 60 mins

Hi, We use MFA for external customers which works fine but we've recently noticed that when the 'Don't challenge for MFA on this browser for the next 8 hours' tickbox is ticked it only works for 1 hour, i.e., it won't challenge for MFA for the first...

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