Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1002393members
2971649posts
One million members strong. Join us in the celebration and tag someone who inspired you! Celebrate with us
Australia Release Preview The Developer Passport: Starting Now Pack your bags! We're headed for the Australia release. Join us for a week of live hands-on demos and real-time Q&A with ServiceNow Product Experts, prepping you for upcoming features. Click below to learn more! Learn more What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Tejas Adhalrao Specialist My ServiceNow Journey – Learning, Growing, and Becoming MVP 2026 My ServiceNow Superpow... Read More Prasanna_Patil Specialist Knowledge article migration from cherwell to servicenow Hello all, I want to migrate around 500 articles from ... Read More Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Tejas Adhalrao Specialist Custom table not appearing in Transform Map Target Table (but another similar table does) Hi everyone,I’m facing... Read More Tejas Adhalrao Specialist Redirect users to Workspace based on role Hi,I have created a custom application and a custom Workspace.I want users with a s... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online RSAC 2026 Hosted by Megan Le 23 Mar–26 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Go Live with Agentic AI - Activate Workflows for Your Organization (APAC) Hosted by Abigail Lavadia 23 Mar, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Go Live with Agentic AI - Activate Workflows for Your Organization (EMEA) Hosted by ServiceNow 24 Mar, 2026 03:00 AM PDT Event Details Online Register Today for the NJ SNUG! Hosted by aditibansal2581 24 Mar, 2026 07:00 AM PDT Event Details Online Community as a Compass: Using Community as a Navigation Tool Hosted by jasminecole 24 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Meetup #9 in Poznań! - 24.03 Hosted by mgorzkowski 24 Mar, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

How does archiving works?

We have a requirement to archive accounts (customer_account) and all related cases and contacts. To achieve this I was trying to create an archive rule but the account table is not available for selection. How does this archiving process works? Do I ...

  • Question

Users with "sn_cmdb_admin" can edit the Asset field on cmdb_ci table

Hello All, I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role.  The field is OOB read only active true and ...

  • Question

How we can mass delete comments from records?

We recently bulk loaded comments on around 10000+ cases. Unfortunately the work notes as well got loaded as comments and now internal work notes are visible to the customer through portal. We are trying to delete all comments now. We removed the entr...

  • Question

how to delete/modify/edit Work Notes

I'm new to this system, so please bear with me for this simple question. I'm trying to figure out if I can DELETE/Modify/Edit "work notes" that I attach to a Ticket.I've looked through the Wiki and online documentation and cannot find any way mention...

  • Question
  • Orchestration (ITOM)
  • Service Mapping

Reclamation Rule in SAM

Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...

  • Question

How to create report on CSAT Survey in CSM

We have customer service survey and want to create data visualization to have below fields on the list:Case NumberSubjectContactSurvey QuestionsSurvey results for each question How can we achieve it? Which table to use? How to dot walk to have above ...

  • Question

Incident Correlation(Event Manegement)

Can anyone please guide me on my requirement,  I am working on incident noise reduction.When a primary alert creates an incident, I want all correlated/secondary alerts to map to the same incident automatically.What rules/configuration are required t...

  • Question
  • Event Management

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

  • Question
  • Agent Workspace
  • CSM Configurable Workspace

Restricting access to RITM per user

Hi everyone,I’m currently working on a ServiceNow implementation and ran into an access control issue related to RITM visibility. I’d really appreciate your advice.Use case:We create 1 Request that generates multiple RITMsEach RITM is assigned to a s...

  • Question

Unable to access CC email addresses in Flow Designer (Inbound Email Trigger)

Hi all,I am trying to fetch **CC email addresses** from an **Inbound Email trigger in Flow Designer** and populate the **Watch List**.I created a **Flow Variable (watchlist_sysids)** and used a **Set Flow Variables (script)** step with the below code...

  • Question

ServiceNow License

Can you explain briefly about the ServiceNow License ?

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now