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Tracking Change Requests within a Project

Hello all. Is there a way to link Change Requests to the associated Project? I'd like to be able to track the Change Requests related to a project, within the project. So that after a project is closed, we know which change requests were implemented ...

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Accelerating Agent Responses with Now Assist’s Activity Response Generation

Accelerating Agent Responses with Now Assist’s Activity Response Generation When customer service or IT tier agents face complex cases with dozens of updates, they spend valuable time scrolling through activity streams to understand the case hi...

Article

Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...

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triggering subflow from script include.

var triggerServiceOptionFlow = Class.create();triggerServiceOptionFlow.prototype = Object.extendsObject(AbstractAjaxProcessor, { bulkSubscribers: function () { try { // --- Read parameters (support both plain and sysparm_* names)...

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Parse email body text

I have the following information in an email and i need to extract it to put in variable fields of a Catalog Request: NameJoe Customer Emailjcustomer@yahoo.com

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Why Doesn’t My “onBefore” Business Rule Prevent Record Modifications?

Hi everyone, I’ve created a Business Rule in ServiceNow that is supposed to prevent users from modifying resource assignment records if they aren’t part of a validation hierarchy of the resource (I have a reference field u_validator on each user, th...

Question

Assigned To not auto-populating when Assignment Group is "Network" (Incident onChange Client Script)

Hi Everyone,I am working on an Incident onChange Client Script where I need to automatically set the Assigned To field when the Assignment Group is set to "Network".However, the script is not working as expected, and I am not sure what I am missing.B...

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Resolved! Servicenow workflow

Hi Everyone,We got to hear that Servicenow will stop the support of workflows and before the end of year or may be after a few releases everybody will have to migrate to flows. Is this statement true?If Yes, then by when shall we expect such a drasti...

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Resolved! Notifiy Manager if his team member opens an incident

Hi Team, I have this requirement where the notification should be sent manager if any member from X group opens an incident at any given time. Is is possible or we should not do it. Thanks in advance.

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Missing Knowledge Management Workshop Presentation in Best Practice portal

I noticed today that I can't find neither Process Guide and Process Workshop presentation for Knowledge Management in the Best Practice Portal. I know they where there a few weeks ago but now they are missing. I've older versions saved but would be n...

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Dispatcher workspace - workforce assignment group

Hi, On the dispatcher workspace, within the workforce tab, I can see that only team managers can select the assignment. 1. Who or which role enables selection of one or more assignment groups? We would like to expand this to the dispatcher team.2. Ho...

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Resolved! Non admin users cannot search custom table fields in List view

We have created a custom table that does not extend another table. It has a few fields that are all string fields. There are only 2 ACLs on the table, 1 read and 1 delete. The read contains the custom role and the delete contains 'nobody'.An admin us...

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Resolved! Employee Center AI Search

I feel like I am running in circles trying to figure out how to configure the search actions for employee center. So many of the documents and videos are out of date and nothing seems to work as advertised. Perhaps someone here can shed some light on...

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Assistant Analytics: Your Guide to Measuring ROI and Adoption of Conversational Interfaces

Assistant Analytics: Your Guide to Measuring ROI and Adoption of Conversational Interfaces Table of Contents Access RequirementsUnderstanding AI AssistantsWhat AI Assistants Include Why Assistant Analytics Matters for DevelopersAccelerate Deci...

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Nested approvals - the record is approved by the first approval before the second one is triggered

My customer has an approval requirement for the Request (sc_request) level of a submitted order guide. There are 4 scenarios:Approval 1 and Approval 2Approval 1 onlyApproval 2 onlyNo approvalScenario 2-4 work as espected. Approval 1 is a single user ...

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