ServiceNow Community

how to configure impact and affected ci common at authorized stage in change request

I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

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How to add "Collaborate" tab in the Contextual Side Panel Tab for Custom Workspace?

Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...

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LeanIX - Servicenow bad request 400 while trying to update the cmdb_ci_buss_appl

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Build Agent is now live on your Personal Developer Instance (PDI)!

Hey ServiceNow Developers! Big news today! The teams behind the PDI program and Build Agent just rolled out two updates that make it easier than ever to try conversational coding (aka vibe coding) with the new Build Agent. First, there’s now a fu...

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SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

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ServiceNow (Mobile) Agent Application - Insert Specific Work Note during Incident Creation

Hi all, The Help Desk manager is looking to roll out a pilot for the ServiceNow Agent application. Some agents have expressed interest in being able to create Incidents on their Android/iOS device. However, he wants a way to be able to report on, or ...

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Incident Management

How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

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Resolved! Field are not showing as per the form layout

In the form layout the Work notes field is above the Additional comments field as you can see in the below image.But on the form, it looks like the Work notes field is below the Additional comment field. Can anyone help me with this? How can I move t...

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How can I influence search results in the NAP - Now Assist Panel

Hi How can I teach the Now Assist Panel to not surface a response from the general Servicenow knowledge base before surfacing an article from our own knowledge base ?For example if asking How do I exchange ? NAP is responding with an internal Serv...

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Resolved! Flow Designer - adding a checklist to a form

Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...

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Incident Management
Problem Management
Service Desk

Reference field values are not visible in Portal

I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table. I have a variable in the HR Service which is referenced to the custom table. I have recor...

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Employee Service Center

unable to capture the deleted records of sys_portal and sys_portal_preferences in update set

I am unable to capture the deleted records of sys_portal and sys_portal_preferences in update set.This is needed because we have to remove these records from Production, hence trying to capture the deletion in lower instances. Merely moving the xmls ...

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Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

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AI Agent hanging/looping when tested on AI Agent Studio

I ‘m creating my first AI Agent, and ‘m experiencing an issue where it gets stack on the Configuration Item tool processing when testing it. I have attached a document detailing the configuration I did and the test result. Please assist/advise.

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How to have a dynamic approval process once the catalog is submitted ?

The requirement is this After a ServiceNow catalog is submitted, 2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...

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