ServiceNow Community

IRE Issue

Hi Everyone, I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED ma...

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How to filter CMDB_CI by Tag, Key, Value

Using DIscovery on Azure Servers, the Virtual Machine Instances are configured with various Keys and Tags . These are discovered and brought into the CMDB by Discovery. I now want to filter the CMDB_ci.list table based on a Key value. Can someone ...

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JAMF Integration VS Import Set

Hi All,I'm currently looking at the process for importing our Macs into the system as we house them externally with JAMFWe dont have a huge collection of macs as not internally supported but we still need to track them. So I'm looking into whether it...

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What is the use of getReference()?

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What does RITM stand for?

Im needing to do some documentation, and I always start with a glossary of terms. Shockingly, I was unable to find the definition of this most basic part of Service Now in the terminology page! Anyone know?Thanks!!dave

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How to get workspace tab index in client script?

How to get workspace tab index (main Workspace tabs, not the subtabs within a record) in client script?

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where to check service now version

where to check service now version in service now instanceThanks

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Analytics and Reports
Integrations
Scoped App Development

How exactly does a dictionary attribute work?

There's an out-of-the-box attribute called "Strip HTML in PDF." I wanted a similar version, but applied to Excel. So, I wanted to understand how an attribute works internally.Does it call some kind of script? How can I do something similar for Excel?...

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Modal field not loading the values from a reference field

I have created a UI Page that opens a modal when a UI Action is clicked. The modal allows the user to select a name from a list of records from a reference field. I am not able to get the dropdown to load. It only says --Loading Entities--. I am chec...

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ATF - Retrieve output from "Create User" step in "Run Server Side Script" step

Can't get this piece of code working. It goes wrong in retrieving the user from Create User step before. What do I do wrong? (function(outputs, steps, stepResult, assertEqual) { var my_query_step_sys_id = "xxxxx"; // retrieve user record v...

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Disable toggle for some service channels available in the presence state.

We have three service channels configured in the Available presence state, and I would like Call and Chat to be automatically selected when agents set their status to Available in Workspace.

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Advanced Work Assignment
CSM Configurable Workspace

Service Portal/Playbook: date shows yyyy-MM-dd format but dd-MM-yyyy is required

Morning, on the Service Portal (playbook form) the date field displays as yyyy-MM-dd even though in the Core UI, dates show correctly as dd-MM-yyyy. The system property date format is set up as dd-MM-yyyy. What is the supported way to make the portal...

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Customer Service Portals
Playbooks for CSM

Resolved! Task: Create Discovery Schedule - Failed

Task Details :Discovery Schedule:Name: Windows and Linux Server ScheduleRun: Weekly on Saturday at 2amDiscovery IP Ranges: 192.168.16.11, 192.168.16.12 (Use Enter new IP ranges to quickly add the 2 Ip addresses.Error:Earlier, there was an issue with ...

Question

Domain based theme separation issue.

Hi all,From last two days, I have been trying to integrate the theme and logo-based separation on my PDI as per the Domain.I have created themes for different organisations and attached those themes as per the sys_domain field.But whenever I am imper...

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Notification content

Can we dot-walk a variable, such as requested_for, in the sys_notification_va_content table script so that it appears in the record card immediately after the Approver field?

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