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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Hosted by Lolita Honkpo 6 Jan, 2026 12:00 AM PST Event Details Online ServiceNow Exchange: ServiceNow Impact Office Hours Hosted by Lolita Honkpo 6 Jan, 2026 10:00 AM PST Event Details Online ServiceNow Exchange: Platform Analytics Academy Hosted by Lolita Honkpo 7 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: CRM AI Academy Hosted by Lolita Honkpo 8 Jan, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy Ask the Experts: Knowledge Management Hosted by Lolita Honkpo 8 Jan, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by Lolita Honkpo 13 Jan, 2026 05:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Login issue after email update

Hi All,I recently updated my email id and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this issue? ...

  • Question

cad exam

Is integrated cam is necessary to write the exam or inbuilt cam from lapi is sufficient..I want to write exam online could you please also let me know the precautions i have to take... 

  • Question

Unable to add NLU Test Utterances | Virtual Agent

Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause?  It says to wait, but I've tried multiple times over the p...

  • Question
  • Natural Language Understanding (NLU)
  • Virtual Agent

How queries are formatted when we do group by?

Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...

  • Question

Resolved! How do I change the background color of a field based on content?

We have a field on a task form called User Access Type. By default, this field has a light yellow background via a configured style. We would like to change the background color of this field to red when the field is Delete rather than Add. I attem...

  • Question
  • Scripting and Coding

DIY AI Agents: Build, Assemble, Deploy

In the world of technology, we often face a familiar dilemma: should we buy a ready-made solution or build one ourselves? I was reminded of this during a recent AI proof of concept (POC). We were working on a voice-based AI agent, and just as we were...

  • blog
  • Delegated Development
  • Integrations
  • Service Creator
  • Support - Customer Enablement
  • VS Code Extensions for ServiceNow

Need to change the community handle name

Hello all,I want to change my ServiceNow Community handle name , which currently looks like this "KondurVishR1582" , does anyone know how to do that, if so please do share.Thanks, Vishnu.

  • Question

How can i automate the group creation in different environment?

Is it possible to automate the creation of a Group in DEV using a Flow designer coming from a RITM ticket. Then automated to be exported to Both Test and Prod environment? The Group created must have the same sys_id across the environment.Thank you

  • Question

Hide OOTB Update Button

Hello Everyone,I have created one custom table and created records in it. So, when I open one of the records, I can be able to see update and delete button which are OOTB. That update button should be visible only to admins and for other users it sho...

  • Question

Microsoft Copilot - ServiceNow Connector

What do I need to do get serviceNow Connector ready? Is there a sandbox ServiceNow environment where I can create the ClientId/secret? thanks  

  • Question
  • copilot
  • External Content Connectors

Auto Generate Refresh Token for JIRA for Authorization Code Flow

We are using ServiceNow to JIRA integration which has OAuth authentication mechanism(Authorization Code Flow), we recently ran into the issue where our refresh token got expired and we were not able to access the JIRA project.I need to know1. Do we n...

  • Question
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