Restrict the users to access the portal page or catalog item if they are not part of the record

Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...

• Question

Add my requests to breadcrumbs on esc portal

Hello experts, I'm looking for best practice solution for adding my requests as first breadcrumbs when a customer is clicking on incident/request from my request on esc portal:  did someone implement this kind of request? Thanks, Tomer

• Question

Using Performance Analytics to create report of discovery sources

 Hi All, We’re currently using multiple discovery sources, and as a result, some CIs are being discovered more than once. This makes it tricky to figure out which fields were updated by which source—especially when generating reports. We’re consideri...

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knowledge

As a Knowledge Manager, I want the "Translate" button to be hidden from all users on the Knowledge article form, So that we can prevent unauthorized or incorrect machine translations and ensure users only read the officially published content.how to ...

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Need to delete this post from community

I posted something in the community but I need to delete it because it contains sensitive data. How can I delete it permanently? Thank you

• Question

Inbound Action with invalid user

Hello Community, I am currently working on Inbound email actions for the creation of an incident. We want to change the Inbound Action so it will create an Incident even when the Inbound action can't find a User for this email address in the system. ...

• Question

How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

• Question

ServiceNow & MS Teams Integration – Receiving Provider Notifications Without Initial VA Interaction

Hi everyone,We are working on integrating ServiceNow with Microsoft Teams and have configured provider notifications to be sent to users. Teams notification enabled and profile linked automatically in settings - see below. However, we noticed that us...

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How to open page in the same tab

I want my users to navigate between pages created in UI Builder while keeping the number of opened tabs constant. Current setup Page x has a required parameter sysId.When I do Link to Destination with the same route x but a different sysId, a new wor...

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• Multiple Versions
• UI Builder : Next Experience
• UI Framework Next Experience

How to count the number of records in a table?

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What is difference between synchronous and asynchronous Business Rules?

What is difference between synchronous and asynchronous Business Rules?

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Some 'Project status report' created in project workspace are not visible

when we create 'Project status report' from project workspace sometimes it won't reflect on project not sure It is OOB.

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regarding SIR to digital IT relationships

How to check, Security incident in security incident response workspace to digital IT incident relationships maintaining context, and also status synchronization of security incident and digital IT incident, requirement is to check only OOTB configur...

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