How to create incident via zoom

There is requirement to integrate zoom with ServiceNow which can create incidents from the interactions being generated from zoom (for e.g: someone calls up in a zoom ivr and the interaction is posted in SN and a incident is created from that interac...

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RITM details are not getting mapped on ESC/SP portal page

RITM details are not getting mapped on ESC/SP portal page on client instance but on PDI it works

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Not able to do payment for my delta CMP in now learning

Hi Team,I am not be able to do payment in now learning for my delta CMP as it shows some error message as shown in the attached. Please let me know the solution if any one faced the same issue, thank you

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Approvals are not triggering if non-itil users submits the request

Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activ...

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How to Get paremeter value from public survey url

I have a req for adding the read only question User Name to a public survey. the value of User Name need to get from URL. how to implement it? 

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explain the below poc file i attached in detail

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How to create new cost type and expense type

I have a requirement in ServiceNow PPM/SPM Financial Management, and I would appreciate some guidance on the configuration.Currently, in Demand and Project, we have the standard cost types:capital_outlay (CapEx)operational_outlay (OpEx)other_cost (Ne...

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Regarding the exchange of values ​​between AI agents in Agenticworkflow

 I'm having trouble with a problem where values ​​aren't constant and change midway through the process.Specifically,Agenticworkflow has AI agents A, B, C, and D, each with a different role.When agent A produces a result of [Z: true], agent C then us...

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ServiceNow Exchange: Platform Academy - Data Privacy Out of the Box vs Premium

  Data privacy is foundational—but choosing the right capabilities matters. Learn how out‑of‑the‑box and premium data privacy capabilities differ, and what platform owners should consider as requirements, risk, and scale increase in the AI era.   Ex...

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EmaIL Script is not captured in Update set

I created an email script. When I open that particular email script record, I can see the associated update set in the Versions tab. However, when I open the update set, I don’t see this custom update listed.

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Now Mobile on ServiceNow.

Resolvers  able to see tickets assigned on the groups  but cannot update on Now mobile.

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RITMs set to close complete, when one sctask is still on hold state.

For RITMs that do not have any workflow or flow, the RITM is getting closed as Closed Complete when a manually created SCTask is set to Closed Complete, even though another system-generated SCTask is still in On Hold state. Please help if there are a...

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ServiceNow Exchange: AI Academy - Search Intelligence

  Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions.   Questions for the pre...

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