ServiceNow Community

custom edit slushbucket label issue

Hello guys, I have a silly problem that has been messing with me the all day. I made a m2m using cmdb_ci_business_app and sys_store_app I have a custom table and I am displaying that m2m in a related list after creating the relationship between my ...

Question

LIST COLLECTOR Type Variable Dynamic filter for Catalog Item

Hi, I have a requirement in servicenow. please help me.there is a Catalog Item "A", there is a List Collector Type variable "Location" referencing cmn_location Table from "Variable Set" and displaying 10 locations in "A" Catalog Item.now I don't want...

Question

How to show Individual count for each month and each state on PA report

I created a PA report which gets data from past 12 months and I used a state breakdown so that it shows count for each state. I want to trend it by due date. But the report shows cumulative counts of the records for 12 months, i want to display indi...

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Performance Analytics

How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

Question

Excited to Join the ServiceNow Community – Looking for Guidance and Connections

Hello everyone, I’m new to the ServiceNow Community and excited to be here! My name is Sayali, and I’m currently pursuing my Master’s in HCI. I also have a background in software development and recently started exploring ServiceNow with the goal of ...

Question

Dynamic Attachment based on choices

Hello peopleI have a requirement to show 'Downloadable' template file under a field on a catalog form. The catch is, this file will change based on the selection or combination of selections made on two fields of type 'SelectBox'.Variable1 has 4 choi...

Question
Configuration Management Database (CMDB)
Service Catalog
User Experience and Design

Platform User not appearing while impersonate

I am practicing on my instance however i am not getting Platform User option while Selecting Impersonate user - System Admin

Question

how to override the Business Unit field ref. in cmdb_ci_business_app table using Dictionary Override

Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...

Question

Reporting on RITM Variables and Task SLA fields

Hi,I am trying to create a list report in ServiceNow that displays both RITM (Requested Item) variables and Task SLA fields (e.g., Business elapsed time) as columns. I have attempted using database views, dot-walking, and data sources, but have not b...

Question

How to increase space between banner and search bar in Service Portal?

Hi,Could anyone please help me understand how to increase the spacing between the banner and the search bar (as highlighted in the image)? We’d like to move the search option slightly lower on the page.

Question

Report to pull RITM variables and Task SLA ?

Hi Experts, We have a requirement to pull RITM variables of a particular catalog item and Task SLA fields in same report, would require help on this requirement. Thanks,Jay

Question

IRM regulatory change management campaign

Hello All,I am looking to install regulatory change management campaign. I do not know if it is a separate plugin. I have policy&compliance, risk, advanced risk, regulatory change already installed in my PDI and it doesn't give me regulatory change c...

Question

Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

Question

Resolved! 'Ignore installs' field in the Software product form - Software Asset management Pro

Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.

Question
Multiple Versions

How to disable geolocation tracking on mobile agent app

Hello, How can I disable geolocation tracking in the mobile agent app? I don't want the location map to appear when the location field is displayed on the mobile screen. Only the location name should be visible, similar to other reference fields. ...

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