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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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White Paper: ServiceNow Development Standards

ServiceNow has evolved from a core IT service management tool into a robust enterprise platform supporting diverse business needs. With this growth, the complexity and impact of development on the platform have expanded. Modern development standards ...

  • Question

Holiday Schedules are not working correctly

Hi Team, in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December. below is my schedule: Now user has received an email on 26th saying your incident is breached. example:    what needs to...

  • Question

UI Builder header, menu and footer JSON documentation (Washington DC)?

I'm looking into ways to customize a portal created in UI Builder, but I can't find any documentation on how to configure the JSON objects I have to pass. To be clear, I'm talking about these settings: For example, the header must be a register named...

  • Question

Custom Playbook Activities - Workflow Academy #04 (April 11th, 2024)

    Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll delve into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease. Join us as we e...

  • blog
  • Playbook Experience
  • Process Automation Designer
  • Workflow Automation

How we should link webassessor to ServiceNow company account now

It seems after a ServiceNow University portal upgrade, I no longer know, how to update or link my company account to webassessor account. I have webassessor account on personal email. Also have PDI account with same personal email. Then I have compan...

  • Question

Service Catalog ITSM

We are moving away from Zendesk to ServiceNow for ITSM. I would appreciate any direction on how to identify items for the Service Catalogue. Currently we have none in zendesk, but we use Adaxes for Self Service options where most requests are for App...

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow relea...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

HR Unguided Simulator (Yokohama) - Configure an Employee Journey

argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...

  • Question

GlideRecord addUserQuery, how is it different from query()?

The Zurich release notes list addUserQuery() as being added to global GlideRecord, and the description on this method is  GlideRecord - addUserQuery(String name, Object operator, Object value)Provides the ability to enforce an ACL check on a provided...

  • Question

Playbook Form question truncated

Hello,I have a playbook that is used on Workspace.I use custom activities in my playbook to display forms with questions defined in Playbook Data Definitions.However, there is a limitation of 50 characters for the question label, and I need at least ...

  • Question

SAM Pro integration with Procurement systems

I’m looking for documentation on SAM Pro integration with procurement systems. If you have worked on this or have any information, could you please share it? Thanks in advance!

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