Update ER Case when attachment added to related corrective action

A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added.  An idea I had was to write a business rule on the corrective action table that posts a work note t...

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${event.parm2} returning null in Next Expeience content In-App Notification

I am working on triggering an in-app notification using an event trigger from script include and would like to display the content from parm2 or parm1 in the message header or body. Currently, these values are returning as null. I have also attempted...

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How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)

With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich, Google Chat only supported the standard, built‑in Vi...

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How Can I Order the Variable Name Choices in a Catalog Item Reference Qualifier on Service Portal

How Can I Order the Variable Name Choices within a Catalog Item Reference Qualifier Javascript Dear ServiceNow Community Colleagues, I am using a Lookup Select Box variable, on my catalog item, due to having variables that are dependent on another (S...

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Gen AI actions dashboard

Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...

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Please share pathway fo AI learning in Servicenow

Please share pathway fo AI learning in Servicenow

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using flow designer I want to trigger assign to

in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run  every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...

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Redirect users to Workspace directly

Hi All,How can we redirect certain users on the basis of roles directly to a custom workspace as soon as they log in. Thanks in Advance

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Need to upload the custom font in native view

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Gen AI Actions Dashboard

Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...

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Wrong Configuration item being updated

During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. I can not find how it is linking the PC to the server. If I...

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Spoke development - OAuth Token Via MID server issue

Hi, I've created a spoke, based on the YAML representation of a REST endpoint. Part of the process is creating / configuring the Connection Alias and associated connection/credential/oauth config etc. I believe this configuration is OK, but when I tr...

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How to restrict Custom Workspace

Hi All, We have a custom workspace and I want to show that workspace to some users only who have role A, how we can do this and restrict other users. Thanks in Advance

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Assessment Simulator Task 2: Favorite a Filtered List

I am failing this task and cannot figure out how to proceed past step 3.  I encounter two problems. 1. None of the Assignment group = Service Desk2. Also , when I attempt to reassign the four that are not assigned to any group I get a notice that I d...

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Initiate a Microsoft team's group chat if P2/P1 incident is raised in ServiceNow

Hello Community, I have an interesting integration requirement whenever a P2/P1 incident is raised  in ServiceNow, I need to automatically create a new team's group chat with the Group Chat name as - "Alert !, P2 incident was reported...."something l...

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