ServiceNow Community

Building Agentic flows that can understand documents and images - User Guide

Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...

Article

DotWalk Orgchart with Work Flow

I need a flow (I think) to dotwalk from a user, up through the users entire org structure, returning Immediate supervisor with Department Name, then that Supervisor's Supervisor/Dept Name, and so forth all way to top level of an organization.It would...

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Create Event Rule

I need to create an Event Rule for SolarWinds so that only events with Event Type = 5000 generate alerts. This eventType is available in the Additional Information field of the event in the following format:"eventType":"5000".Currently, there are oth...

Question

How do I allow multiple selections of choices on a form in Kingston?

I have a variable that is set up as multiple choice, but I want users to be able to select more than one option when they are filling out the form. Is this possible in Kingston?

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Resolved! Disable auditing for catalog item variable

Hello community. One of the fields present in a catalog item contains sensitive information and the client wants us to remove it from audit history. Is there a way to disable auditing for catalog item variables? I found the 'no_audit' attribute solut...

Question

Asset Management as a Discovery Source & working with Reconciliation Rules

Hi, When creating an Asset I see that the Discovery Source is set to "SNAssetManagement", however any further updates don't seem to set the DiscoverySource. Anyone know if that is expected? Further I was trying to simulate the definition of Reconcili...

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Custom Interactive filter based on Catalog item variables

Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the cata...

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Analytics and Reports
Multiple Versions
Scripting and Coding
User Interface (UI)

How to clear chat history in Now Assist Panel

Hi: What does this #18 (missed chats) represent? What missed chats? How do I clear it?When I open I see 9. What does that 9 represent? And how do I clear it?Thank you, Rita

Question

Glide Ajax script to return group to populate Incident based off cat/sub cat

Hi community, Working on this Script Include and Client script that will auto populate the assignment group based off cat/subcat. However my assignment group isn't being returned. My log statements show that my category array is return undefined. I...

Question

Why the Dashboard breakdown filter not working for PA widgets?

Hello, I have created the PA dashboard and added breakdown source "Company" to filter my dashboard visualization.Everything on dashboard looks good, also Checked the "Collect Breakdown Matrix" and its working fine.But while changing the Company filte...

Question

Ui action button to assign Incident

Hi,I want to create a UI Action button on the Incident table named “Assign to Me.”When a user clicks this button, there should be a pop-up that needs to come and ask form confirmation if user clicks on ok , then the incident should be assigned to the...

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Status report

Is there any way to add data from financials tab to project workspace. Currenlty there are limited available fields in the project table which can be selected from dynamic content, i want to add Budget(capex & Opex), planned cost (capex and opex ), E...

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Creating a New Change Model Using the Normal Change Workflows

In ServiceNow, change models help standardise and streamline the change management process by defining specific workflows and state transitions. In this guide, I will walk you through creating a new "Urgent" Change Model that follows the Normal Chang...

Question

Missing 'Highlight based on' Calendar report after migration to Platform Analytics

We used to have our change calendar report color coded for easier viewing, now since migrating to Platform Analytics I no longer see the 'Highlight based on' at the bottom of the calendar or anywhere else. Can someone help me out please?

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Best Practice for AWA Manager Visibility

Hi everyone, hope you’re doing well!I’m reaching out to get advise to try to avoid unnecessary customization if there’s an OOTB‑aligned alternative.The requirement is to allow the awa_manager role to view their AWA Queue and Assignment Rules from the...

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Incident Management