ServiceNow Community

Calling Script include from Ui action workspace script FALLING

Hi Team, I'm writing the script to call the script include from ui action workspace script but script include is not getting called, I'm trying to cancel the request and child tasks associated to the parent request. Below is the request I'm trying. ...

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configuring Chat interface(CSM)

When a customer starts a conversation(chat), system searches for available agents and routes them to one. Currently this is how it is working. It uses AWA based on availability, capacity and skill. Can we add an option field/choice field to the chat...

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Publisher Part Number for Acrobat Pro DC VIP LGA license

Hello, We are just getting started testing the SAMP system. I know we can make a custom PPN in cases where there are no "publisher part numbers", however, being that Acrobat Pro DC if often used, we are wondering if anyone knows what the publisher p...

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Acrobat
New PPN's
Test Management

Resolved! Deleting assessment templates from Assessment workspace

Dear community, It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the opti...

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Issue with picture pasting in test management

I am working on one Ui Macro in which i implemented one column via script which is "comment" and its using xml and jelly and textarea>.I want to make comment editable for writing as well as pasting the picture directly. How to do that

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Example CSM Portals

Hi all,I’m currently designing a CSM portal for our Managed Service clients and would be really interested to see any innovative approaches others have taken. Our primary use case is enabling clients to:• Raise enhancement requests directly into our ...

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Customer Service Management
Customer Service Portals
Reporting and Analytics
self-service

Need assistance in reporting reassignment of records

Need assistance in creating a report on task table (for sctask and inc) to know the old value and new value of a assignment group for the record, so it can be reported.

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SAP Modernization with Zero Copy Connector for ERP

Hi, My team tried to move RICEFW to Servicenow. we used ZCC. We have confusion now because of Forms of SAP. If somebody tried to this job, please tell us how Forms works in Servicenow. Thank you.

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how to check single line text should contain data in format "firstname lastname"

Hi team, In catalog item there is a field called 'name' as single line text, this should allow data only in below format. how to write the script ?Firstname<space>Lastname

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How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response

How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, measure and sh...

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CSM- identifying the risks associated with not using the OOTB Contact table (customer_contact)

Hi All, From customer have been suggested to create a custom "Customer Contact" table instead of utilizing the existing OOTB Contact table (customer_contact) for the following reasons:Want asked us to build a custom "Customer Contact" table instered ...

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Inquiry regarding Test Guidelines for Virtual Agent Knowledge Search

We are currently implementing a new knowledge search function for the Virtual Agent.In preparation for acceptance testing, we are developing test guidelines. Could you please provide us with best practices based on recommendations and examples regard...

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Virtual Agent

Prepopulate the fields while creating child case

Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...

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Human Resources Service Delivery

predictive intelligence auto assignment and recommendation

Hi All,I have configured PI classification solution for assignment group. It is showing AI/ML prediction under assignment group field in the SOW. What are the next steps? Do I create a recommendation now for it to recommend the group in the field? Al...

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How to fetch all the records for table and provide to analyze in Now Assist Skill Kit

I want to fetch all the records of a particular table rather than a single record of a particular table to provide as an input in script to analyze, is it possible or any alternative, if not.

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