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Now Assist in AI Search FAQ

What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...

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Create Incident via flow

Hi Team, If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step. No record found in Look Up Record action....

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I want to see the EOL and EOS information for Network Software Devices

Hi team,As a Network Engineer I would like to see details on what Network Device OS versions are currently deployed to our network, and which of those are End of Life, or End of Support in order to properly plan remediation (upgrades).Best Regards

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How i can show the interaction module on service operation workspace only to particular group users

Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?

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Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

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TMF 648 Quote creation payload is throwing the error

I am trying to create the Quote from rest api explore by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. { "code": 21, "reason": "Invalid payload: Request body missing", "message": "Invalid...

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Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

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No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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Windows Discovery failure

Hi, While running the Discovery on Windows Server facing the below error. Help me to fix the issue.

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Resolved! tags not showing in list view of records

Hi all,a change manager in my company is seeing odd behavior in Production. When he pull of the list of All changes, he's got the "Tags" column added to his personal view so he can add tags from the list view. However when he does it this way, al...

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Resolved! Service Operations Workspace - Agent Assist Default Search Results

Hi all, I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-...

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Copy records from one table to another in scoped

I have two scoped tables in those tables the fields are same , i want to a functionality such that whenever i click a UI action , the record from table A should be copied from A to B , and inserted into B , are there any OOB functions to achieve th...

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Incident Report aggregated by time/date

Is there a way to create a report that aggregates incident record by the same date or same time? For example, if User wants to aggregate incidents created between 1:00 PM and 3:00 PM, they need to count all incidents created during that time window, ...

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Now Assist panel is not visible even if it is already enabled in Now Assist experience

Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...

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Making Status Field Editable in CSM Workspace

Hi Everyone, I have a requirement and would appreciate your guidance. As we all know, State is an out-of-the-box (OOB) field. I created a custom Status field based on my task requirements. When the State changes to Closed, all fields in the Case form...

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