ServiceNow Community

How can we sync group and its member to ServiceNow by LDAP integration skip users not in sys_user.

Hello Expert,We need to sync groups by LDAP integration to ServiceNow groups with group manager and its members. We want membership to mirror, but never create or delete users in sys_user. If an Azure group contains someone not present in sys_user, w...

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Resolved! CWM create a connected work query to pull data but the list view does not reflect changes

I am able to create a new CWM space and board. I create an initial Connected Work query and successfully pull in data to my board. issue: when the data refreshes in the tool, say something changes status from active=True to active=False (this would ...

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CWM Connected Work & Custom columns

In the FAQ post it's mentioned that enhancements are planned for connected work items - move on Kanban boards and display under 'My work' view.Is it planned to enable custom columns to be displayed for the connected items? For example custom columns ...

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How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

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In the KB Record Article type choice field value two value' should visible in Self Serv Search view

We have a requirement related to Knowledge Base (KB) records. In KB record has an Article Type choice field with three values:End User KBGeneral (End User & Tech Team)Technical KBFor KB records with Article Type set to End User KB or General (End Use...

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Dashboard is not visible in the homscren of servicenow

Hi Team , I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view . Thanks and Re...

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Error sending notification when adding a comment in SOW between tables RITM and SC_TASK

Hello everyone,I want to send a notification to each of the child SC_Tasks of a multitask RITM when a comment is added to that RITM. Each SC_Task usually belongs to a different group. It works when the background script runs, but it doesn't when I ad...

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Error creating a notification.

Hello everyone, Currently in our instance there are some items of multi SC_Task type, which I have seen are evaluated at the notification level through this code: var reqItemSysId = current.request_item.sys_id; var variables = {}; var itemOptions = ...

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Broken image in the CMDB and CSDM playbook

Hi everyone, I tried to access the playbook from the CSDM and the CMDB playbook.However, we always see the image broken in the playbook.I'm not sure why the ServiceNow team doesn't check this issue.It really impacts the user experience of everyone.An...

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Q & A transcripts from Platform Analytics Academy sessions

Is it possible to get transcripts from the training sessions? Particularly the Q&A? I was on the call today for Ask The Experts and I think it was Marta who replied but the session ended before I could read her response! Is it possible to still get a...

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Filter an embedded list

Is it possible to filter/refresh an embedded list based on the value of a variable when it changes? When creating a new update set, when the admin/dev enters the work reference number, I would like the list to return results of all update sets that c...

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Managing Outages within a Service Management Environment

An IT outage is when computer systems or networks stop working correctly, often due to hardware issues, software glitches, or other unforeseen events. This disruption can lead to downtime, impacting productivity and business operations. To minimize s...

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Major Incident Management
Service Portfolio Management

Community Levels: How Are User Levels Determined?

Hi everyone, I’ve noticed something interesting about the ranking system in the ServiceNow Community and wanted to get some clarity on how user levels are actually determined. When comparing two community profiles, I saw that a user with a very high ...

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Issue with code editor

Why am I not able to edit my script section? In Business rule and other places also. what are the reason? anyone can please help me

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