These demo videos explain on-call scheduling capabilities that help your team manage coverage and respond to incidents or tasks.
On-Call Scheduling in Service Operations Workspace
Manage on-call scheduling within Service Operations Workspace, including how users interact with schedules and respond to incidents. Watch video
Create and edit shifts
Define on-call shifts, assign users, and make real-time updates to schedules to ensure proper coverage. Watch video
Create an escalation trigger and policy
Understand how escalation triggers work and how to configure policies to ensure alerts are routed correctly when primary responders are unavailable. Watch video
Create notification preference rule
Configure notification preferences so that users receive alerts through the appropriate channels based on their availability. Watch video
Manage your work and schedule an absence
Manage assigned work, update availability, and schedule planned absences without disrupting coverage. Watch video
Dashboards and reports
Use dashboards and reports to gain insights into on-call coverage, performance, and operational trends. Watch video
These videos cover core on-call scheduling capabilities and are applicable to recent Platform releases. We welcome your feedback—please let us know which additional features or topics you would like to see covered in future videos.
