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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist Major Incident Communication plan While creating a incident communication plan from major incident, how is the status... Read More RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live with Frances Frei — Think Fast, Talk Smart — w/ Matt Abrahams Hosted by jasminecole 10 Apr, 2026 09:00 AM PDT Event Details Online ITOM AIOpsのQ1ストアリリースの最新情報 Hosted by Abigail Lavadia 13 Apr, 2026 06:00 PM PDT Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by seemasingh 14 Apr, 2026 05:00 AM PDT Event Details Online ServiceNow Exchange: ServiceNow Security Academy - What you need to know secure your instances Hosted by seemasingh 14 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: AI Academy Hosted by seemasingh 14 Apr, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Platform Academy- Tuesday Session Hosted by HariomS35974003 14 Apr, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Apply Template Option of Client Email Templates not showing on UAT.

Apply Template email option not showing on Higher instance. Able to test Client email Template on Dev  but on  UAT and Prod its not visible to Select email template although email templates which i created are there in table.In Dev there is an option...

  • Question

Setup Jira integration

Hi, First of all we do not have integration hub and Jira Spoke.We are trying to create an UI Action that will create Jira tickets from RITM.We havec created an application registry with all the necessary informations (client id, client secrets, url.....

  • Question

training about

materials that discuss notifications and best practices for notifications  best way for configuring what ootb notifications are available for incident table and case ( probably need to load the Custerom Service Management plugin) also how to get fami...

  • Question

How to re format incident description

Dear all,I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversationThe voice agent is asking some question and then based on my reply send the conversation in the incident description as seen belowA...

  • Question

Business Criticality Field usage

I would like to know how business criticality field is useful on the infrastructure CI's, we have a requirement to make the field visible for business applications and Infrastructure CIs. Which infrastructure CI classes will require the business crit...

  • Question

Resolved! How to send and use SC Task payload in REST step within Flow Designer?

Hi everyone, I have a requirement in Flow Designer where I need to create a Rest step and send SC Task data as a payload, and then I have to use that payload data in the next step of flow, but I’m not sure how to achieve that.  I’m new to this and no...

  • Question

Translations in Approval decision popup in SOW

In the Service Operation Workspace, when a Change is pending an approval, the user has the "Make approval decision" button in the Overivew tab.When clicking the button , popup is opening. I have two questions:I see that "Approval decision" title is n...

  • Question

Clarification on UI Action visibility in M2M related list

We have implemented a custom UI Action on the m2m_kb_task table. The button is not appearing in the related list view under the Problem form. We would like to confirm whether UI Actions are supported on M2M related lists, and if not, what is the reco...

  • Question
  • Problem Management

Why is the cmdb_ci field still editable when it should not be?

I am trying to troubleshoot why the cmdb_ci field is still editable  after I apply "Run If False" code in a UI Policy. Here is my Run if True code:function onCondition() { if (g_user.hasRole('usb_unauth_change_manager') || g_user.hasRole('change_...

  • Question

Is it possible to call an agentic workflow from my virtual agent?

Is there a way I can use an agentic workflow I made in a virtual agent? It seems as of now is only possible to call individual ai agent through VA. I've tried wrapping the workflow in flow designer actions or subflows but those only have steps to use...

  • Question

Resolved! READ ONLY role

Hello, what is the role required to READ tables ( Incident/Problem/Change/CMDB etc)? Tried  snc_read_only but not getting the expected results , when trying to find Incident table from NAV BAR filter, it is not available.  Thank you.

  • Question
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