ServiceNow Community

Questions unavailable via catalog builder

Hi there,I'm encountering an issue while trying to edit a catalog item using the Catalog Builder. My goal is to change the layout of some variables. I have successfully made similar changes in the past, in this catalog item, using the catalog builder...

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Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

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Demo PDI resulting in error

When I am trying to access my PDI, it is resulting in error.

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How to add “Next Wednesday” as a dynamic date option in filter condition (Created field)?

Hi everyone,I am trying to add a custom dynamic date option called “Next Wednesday” in the condition builder for date fields like Created, similar to the existing options such as Today, Yesterday, Tomorrow, This week, Next week, This month, etc. My r...

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How many ways to SEARCH in ServiceNow?

Hello, Gurus... How many different ways are there, in ServiceNow, to Search for something? 1) Global Search 2) SN Utils Search (which I believe is the same as Global Search) 3) Studio Code Search 4) Application Files Table Text Search (sys_me...

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Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

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Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

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In Platform analytics

WSD Reservable sync Configuration Issue

Hi Everyone,We have followed the steps from Guided Setup to do the end to end configuration for Outlook Integration with WSD. However,When we try to activate the WSD Reservable sync configuration , it throws the below error.Did anyone else face this?...

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Bravium + Impact - Everything You Need to Know

EXCITING NEWS - the NEW Platform Heath features in Impact are now LIVE in the December Store Release! Check out our latest post HERE to learn more A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Sinc...

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ServiceNow Impact

How to Set the Last Visited Dashboard as Default in Service Operations Workspace per user

Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...

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Resolved! Change drop down in Transfer Case UI Action

We like the new Transfer Case option to reclassify a case by choosing, "Transfer with existing case number" and feel this will be very helpful. The drop down to select the transfer type displays,"Transfer to a new case number" first, then you have t...

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Case and Knowledge Management
HR Service Delivery

Default Dashboard in Service Operations Workspace

Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow rel...

Article

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

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Save the Date for ServiceNow AI Summit Denver!

Join us at the Denver Convention Center on March 2nd & 3rd, 2026 for a complimentary 2-day event that turns curiosity into capability through hands-on learning. Day 1 (March 2): Learning Labs Get hands-on experience, collaborate with experts, and w...

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