ServiceNow Community

11/9 2025 CRM Day – Løft kundeoplevelsen med ServiceNow og Devoteam

Skab stærkere kunderelationer – deltag i CRM Day!Info og registering:Den 11. september inviterer vi til en formiddag fyldt med indsigt i, hvordan du kan optimere dine CRM-processer og skabe værdi for dine kunder. Vi ser på, hvordan ServiceNow Custo...

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Resolved! User cant see asmt_metric_result.asmt_metric.category when viewing table

Hi all,I am trying to create a dashboard to view survey data. However, as an admin, i have no issues viewing all needed data from asmt_metric_result- data wanted But, as a user, they seem to not be able to view Metric.Category.Name as well as Metric....

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How to share CSA in credly & in Linkedin

Hello,I just got my CSA certification but I don't know how to add it in linkedin & Credly : specially when Servicenow changed the design of the learning plateform !Thanks,

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OAuth 2.0 Client Credentials works in Postman but not from ServiceNow-to-ServiceNow (401 error)

Hi all, I’m trying to set up a ServiceNow-to-ServiceNow integration using OAuth 2.0 Client Credentials grant type.On Instance B (target):Created an Application Registry (type = OAuth API endpoint for external clients).Created an OAuth Entity Profile ...

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Add a filter to a List View

In my instance, I've got the below list with two different views available - Default and URLHowever, what I'm wanting to do is automatically add a filter to the URL view so that it only shows records with the Interface Type of URL. Does anyone know i...

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SOW- Problem overview tab is not showing anything.

Hi Team, Service Operation Workspace , Problem overview is showing below error. can someone suggest. Note: we have repaired the plugin and issue is only for Problem module. Attached screenshot from PDI Thanks,Pooja

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My script is not working

HI Community, I have a requirement to generate a request when the records in sys certificate table has no valid from and no expires and with tag as valid certificate only for these records the request needs to be generated after 11 months from the cr...

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Accessing flow operations output via script

Hi experts I'm trying to access the output of a flow, subflow, or action using scripting. I know that the sys_flow_context table stores information about the execution, but it doesn't contain the actual output data visible in the Workflow Studio Oper...

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Tracking software spend that is not centrally managed

We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:5% reduction in software spend not centrally managed*Since this metric is indicating spend data not...

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i created this Scheduled Script Execution but it seem like its not triggering

The purpose it needs to send an approval reminder 24, 48 and 72 hours if no respond on the 96 hour it will close the req and RITM. (function () { var RITM_STATE_CLOSED_INCOMPLETE = 4; // sc_req_item.state var RITM_STAGE_VALUE ...

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chrome browser back arrow redirection issue in Single page application

Currently on our homepage, on click of browser Back arrow, it loads the URL of the previous page, however, on click, it actually does not redirect the user to previous page. Requirement is to redirect user to the previous page.

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CSA

Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Nalla

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Resolved! How to enable employee centre search box to show the incident/request result

Hi can any one guide me the steps to configure the employee centre search box when ever I search Incident/RITM number not able to find the dataThanks in advance

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Migrate from Flexera and Snow Software to SAM Pro

Hello Team!Are there any guides created already or available related to best practices for migrations from Flexera FlexNet Manager, Flexera One or Snow Software into ServiceNow? Key notes, highlights, lessons learned on things to keep in mind during ...

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Need solution: Group record label not showing in QA environment

Scenario:In the QA environment, I noticed that the Group record’s label name is showing as empty.What I’ve tried so far:Captured the record in an update set and moved it from Dev to QA, but it didn’t work.Exported and imported the XML, but the issue ...

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