ServiceNow Community

Transform Map: Need coalesce behavior on computer id field when name as marked as coalesce

Hi Community,I have a Transform Map where I have two unique fields:NameComputer IDCurrently, Name is configured as Coalesce = true in the Transform Map.Computer ID is also an important unique field, but I cannot simply enable Coalesce on Computer ID ...

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Resolved! IP-based Certificate Discovery - How are Certificates related to Servers(CMDB CI) in OOTB CIM?

Hi everyone,I'm investigating the OOTB behavior of Certificate Inventory and Management (CIM) when running IP-based Certificate Discovery.From my understanding, the discovery process retrieves certificate information through the TLS Port Probe and st...

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Information about the best practice.

What are the recommended approaches and best practices for mapping asset information in the Service Catalog?

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ATF to add records using related list add button

Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...

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Can Now Assist in Virtual Agent generate answers from non-KB tables (e.g., Incident)?

Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...

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Plugin Activation Failed on PDI

Has anyone else had any issues with activating plugins on their PDIs? I have been trying for multiple days. I have reset and wiped my instance, released and requested new, etc. Nothing I have done has worked. I hope this isn't just me...

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i want to display catalog item variable related sc_task on to platform analytics dashboard

i want to display catalog item variable related sc_task and another custom table variable, on to platform analytics dashboard. created a Database view by using the above said table. my ask is Catalog task is having few Variables, how to get them to d...

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How can I configure multiple ORDERBY fields as the default sort when opening a list from a Module?

ServiceNowモジュールからリストを開く際に、デフォルトで複数列のソートを設定したいと考えています。対象となるのはカスタムテーブルです。リストは、以下のソート順で開くようにしたいです。1. aaaa DESC 2. bbbb ASC 3. cccc ASC 4. dddd ASC フィルタビルダーでは、以下のエンコードされたクエリは期待どおりに動作します。ORDERBYDESCaaaa ^ ORDERBYbbbb ^ ORDERBYcccc ^ ORDERBYdddd 「並べ替えの...

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External users Service Portal login session returning false after Australia upgrade

we are facing an issue where external users are unable to access Service Portal through SSO after Australia upgrade. The login widget session check status script is returning false all the time when we login as external user in guest mode.gs.getSessi...

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Servicenow Login Issue

hi community, after completion of upgrade in test environment. There is a SSO login issue for users. Can you please assist how to resolve this issue. "Invalid SSO used for login. please contact your administrator" Regards,tulasi.

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Mobile App Builder Table Reference Cannot Retrieve Custom Table

Hi Community,I am experiencing an issue with Mobile App Builder. I created an applet with an Edit function, but I am unable to retrieve a custom table in the Table Reference field.Based on my research, it appears that the Table Reference field limite...

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CSM Case Visibility Issue: Department A users can view Department B cases in the CSM Portal

Hi, I need assistance with a CSM portal visibility issue. We have two separate CSM portals used by two different departments, and each department should only be able to view its own cases.Recently, users in Department A have started seeing cases tha...

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Restricting access to PA indicator scores

Hi, The documentation is scant, but I understand from this post that access rules for data collected by PA uses the tab Access control on the indicator or or on breakdowns. I have configured this both in my instance and in a PDI but there are no chan...

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How to customize the Knowledge Article preview popup in Service Operations Workspace?

Hi everyone,I'm trying to customize the Knowledge Article preview popup/modal in Service Operations Workspace (SOW).This is the modal that opens when an agent selects a Knowledge Article from the contextual search/OneSearch panel while working on an ...

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Remote process sync

We are currently implementing Remote Process Sync (RPS) in ServiceNow and are encountering an issue while publishing the outbound flow. For the outbound flow, we copied the basic outbound flow provided by ServiceNow and did not make any custom modifi...

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