Now Assist Admin skills not visible in Now Assist Skill Kit

[SathishB1579302]

Hi Team,

I noticed that some skills are available in Now Assist Admin, but they are not visible in the Now Assist Skill Kit.

From my understanding, when a skill is available in the Skill Kit, we can configure details such as prompting, configuration, and other settings. However, some skills that appear in Now Assist Admin are not present in the Skill Kit, so we are unable to view or configure them.

Example:

In Screenshot 1, the LEAP Installer skill is visible in Now Assist Admin.

But in Screenshot 2 and Screenshot 3, the same skill is not available in the Now Assist Skill Kit.

Because of this, we are unable to access or configure the skill through the Skill Kit.

Could you please clarify:

Why some skills appear in Now Assist Admin but not in Now Assist Skill Kit?

Is there any additional configuration or permission required to make them visible in the Skill Kit?

I have attached screenshots for reference.

Thanks.

[abirakundu23]

Hi @SathishB1579302 ,
Now Assist skills and capabilities are  added and modified every store release. If it is not working as expected you can check the following steps :

i. ServiceNow Instance Version : Some Skills are dependent on the release version.

ii. Now Assist Store App Version : Update the Now Assist  Store App version  to get the latest version.

Please check below link as reference :
https://www.servicenow.com/community/now-assist-forum/unable-to-access-to-now-assist-skill-kit-after...

If issue is still persist you can check with ServiceNow Now support team(HI team) to fix the issue.

Please mark helpful and correct answer if it's worthy for you.

[Naveen Y]

Hi @SathishB1579302 ,

There is no additional configuration or permission required to make these skills visible in Now Assist Skill Kit.

Skills can appear in Now Assist Admin but not in Now Assist Skill Kit because the Skill Kit only displays skills where the Is Template (is_template) field is set to true in the sn_nowassist_skill_config table.

• Is Template = true: The skill is visible in Now Assist Skill Kit

• Is Template = false: The skill will not appear in Now Assist Skill Kit

This is expected behavior and not a permission or configuration issue.
Hope this clarifies!

Thanks,
Naveen

[rpriyadarshy]

@SathishB1579302  Now Assist Skill KIt Allows Cloning of Skills and Then Customization apart from building complete Custom skills. As per ServiceNow Not all OOTB Skills are customizable so its not coming in NASK UI.

This KB Confirms that also - Some of the activated skills are not appearing in the Now Assist Skill Kit module. - Support and Tro...

Regards

RP