ServiceNow Community

Discovery - Process Classifier for .NET Application

Hi, I am working on an extensive Discovery project and one of my customers has queried why there is nothing in the cmdb_ci_appl_dot_net class. I was quickly able to ascertain that this is because there is no process classifier to launch the horizonta...

Question

How can we Restrict Email Address While Exporting files through table

Is there any to apply restriction on email address to send emails to users. let me know from where this message is coming so that we can modify in configuration and apply condition.Thank you

Question

Resolved! Copy custom variable in record producer to OOTB record producer attachment

Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...

Question

SAFe Migration to "Full Configuration" in EAP

It appears that the current "SAFe Migration Guided Setup" only caters for migration into the "Portfolio Configuration" or "Essential Configuration" EAP Configurations. We are using "Full Configuration" which appears not to be catered for. Has anyon...

Question

Servicenow Access Request automation

Hello Everyone, I have one requirement to automate to add the groups the user.i have catalog item having the variable Required Groups and type is Multiline text and having Model Person variable and it is reference type connected to Sys User table, Mo...

Question

Normalize company data coming from SCCM integration

Hi , Company records for Amazon are created appended with special characters. I found that these company records are coming from SCCM Import sets where they are using robust import set transformer. I cannot create any script to normalize the Amazon r...

Question

Replicate Change Model Interceptor from Service Operations Workspace to CSM/FSM Workspace

The Service Operations Workspace is a comprehensive environment tailored for IT service management. However, for organisations that are more inclined towards customer service operations, versatile workspace like the CSM/FSM Configurable Workspace bec...

Article

"Leave Comment, Was this helpful -yes/no" -what are the ways to enable it in Incident search results

Hi Community, I am working with Knowledge Articles in ServiceNow and a UI behavior difference between Related Search Results preview and the full Knowledge Article view which is OOTB.When opening a Knowledge Article from Related Search Results (previ...

Question

Using Unhelpful (Marking Articles) vs Flag Article button

I was wondering if any one was using the feedback tasks created from Unhelpful (Marketing articles) instead of using Flag article. From what I understand Flag Article was meant for more internal IT type requests for changes to an article and Marking ...

Question

I need to create a POC for Advanced work assignment using Agent schedule without Agent workspace.

I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization. Customer doesn't want to use the agent workspace and set their availability; they wan...

Question

Catalog Item Component - "Request Generated" event is not working in Workspace

My requirement is to be able to show a popup modal with the Catalog Item form and be able to submit it from there. I have created a UI Page within the Risk BU Modals page collection. Within the page I have simply added a Catalog Item component and h...

Question

While using sgc for Excel, I encountered an issue

While using sgc for Excel, I encountered an issue: numerous field values present in the Excel file were not being saved to the target table. I have used "status" as an example here; please refer to the accompanying image.I did not find any operatio...

Question

GRC Tasks dont show the Risk Assessment for Business User Lite or other GRC Roles

Hello All,im facing an issue as in the GRC Tasks i only see the Risk Assessments when i have an admin user, for everyone else this is just hidden eventhough those users have a risk assessment assigned.We have several instances but ever since our prod...

Question

Approval of order guide "New Hire IT Hardware"

I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning

Question

Clear authorization header on rest call redirect

Hello, I am calling a third party API get method that redirect to AWS API.My call is done using REST step in a Flow and ends with this error: <Error><Code>InvalidArgument</Code><Message>Only one auth mechanism allowed; only the X-Amz-Algorithm query ...

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