ServiceNow Community

Using shared catalog client scripts

Hello All, Is there a 'reliable' mechanism to allow 'shared' code between / among catalog client scripts in the same catalog item? That is, a client catalog script would load with the intent of being able to be called by another client catalog script...

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ServiceNow Flow Designer Approval

Hi I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, ...

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Resolved! Scenario : automate the ''end outage' in cmdb_ci_outstage when incident is resolved

Can anyone please guide me to Automate the ''end outage' in cmdb_ci_outstage when incident is resolved, with Flow Designer (already implemented through after Business Rule) , Expected Result: When incident is resolved, Automate the EndOutstage and u...

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Where can I find a viewable version of this CSDM domain/table overview?

In the CSDM Fundamentals course, the presenters talk about how many times they've had a request to share a more viewable/zoomable version of this picture that maps CSDM domains to various modules and tables in ServiceNow. They say that they should ha...

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Unable to Resume CSA Exam Application – 414 Request‑URI Too Large Error

Hello,I am trying to resume my CSA exam application on the NowLearning portal, but when I click Resume, I receive the following error:414 Request‑URI Too LargeThe page does not load further.I have tried clearing cache, incognito mode, using different...

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Making a checklist available in offline mode

Hello, I have a checklist for fulfillers on incident forms.On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).I tried to ...

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Mobile Agent
mobile app builder
Zurich

Lift Off to Knowledge Challenge – Has anyone received the Phase 2 prize email (Hat & Notebook)?

Hi everyone,I wanted to check if anyone has received the prize confirmation email for the Phase 2 results of the Lift Off to Knowledge challenge (ServiceNow hat and notebook).Has anyone here received the email or prize confirmation for Phase 2?Thanks...

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Virtual Agent chat not routing to Live Agent even though agents were Available

Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...

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Securing a custom service portal

How do you approach securing a custom Service Portal that exposes data from multiple tables with different access rules? What's your strategy for preventing data leakage?

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ServiceNow

Hi communityHow to excel as scrum master in ServiceNow? Any certifications needed? Please advice.

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Full-Time

What all should i update? Notifications

Hi,Please make sure all notifications related to ServiceNow are sent to snowcore distribution list email and to group Admins. This should include expiration of certificates, tokens, ... I created snowcore group and added both snowcore and Admins grou...

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Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

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EA Workspace, Application Rationalization list view modification

Hi- I'm looking for details of where we can configure which business application columns should appear in the List view in Application Rationalization module in EA Workspace. We can select/deselect some items but not all ootb items are available to ...

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How Project Task percent complete is calculated

Hi All,I would like to know how the project task and project percent complete fields are updated in ServiceNow. For Project tasks, I see the field is updated as 100 when task is closed complete. Is it not calculated based on start and end date, work ...

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ServiceNow Resume not displaying badges and microcertfication

Hi all,*Not sure if this is the right forum* Is anyone else having issues with ServiceNow Resume not displaying badges and microcertfications? *If helpful, also having issues with ServiceNow University profile not displaying as well as not saving ski...

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