Catalog Item Component - "Request Generated" event is not working in Workspace

NirmalyaB
Tera Contributor

‎04-28-2026 01:18 AM

My requirement is to be able to show a popup modal with the Catalog Item form and be able to submit it from there. 

 

I have created a UI Page within the Risk BU Modals page collection. Within the page I have simply added a Catalog Item component and hardcoded the Catalog Item Sys ID. 

 

The Catalog item form is loading however, when I click on the "Order Now" button nothing happens and it stays disabled. I added an event handler for the "Request generated" event so it closes the modal post submission. However it seems to be not working i.e. no Requests/Requested Items are created.

 

I also added a handler for the "Item Submission cancelled" event, which seems to be working fine, wherein I was able to close the modal with the help of a Client Script. 

 

I tried applying the same Client Script handler to the "Request Generated" event, but again with no success. 

 

NirmalyaB_0-1777364260969.png

NirmalyaB_1-1777364286682.pngNirmalyaB_2-1777364312029.png

 

  • 488 Views
3 REPLIES 3

Maham Tahir
Mega Guru

‎04-28-2026 06:43 AM

Hi @NirmalyaB, 

 

This issue occurs cuz Catalog Item component in UI Builder (Workspace) requires a Data Resource to handle the actual submission logic, component itself is just the UI layer.

 

The "Order Now" button won't process unless it's linked to a submission action.

  • In UI Builder, add the "Submit Catalog Item" Data Resource to your page.

  • Ensure the sys_id in the Data Resource matches the Catalog Item you are showing.

If you find my response helpful, mark it as helpful and accepted solution.

 

Regards, 

Maham Tahir.

0 Helpfuls

NirmalyaB
Tera Contributor
In response to Maham Tahir

‎05-04-2026 10:46 AM - edited ‎05-05-2026 03:16 AM

Hi @Maham Tahir 

Thank you for your reply, however I didn't find any such Data Resource. 

NirmalyaB_0-1777916774198.png

 

0 Helpfuls

pavan_yadav
Tera Contributor

2 weeks ago

Hi @NirmalyaB and @Maham Tahir ,

I have also tried to locate "Submit Catalog Item" but did not find it, Is there anything else to workaround on this?
Please help here, I have followed different way:
1.  Created a separate record page in the page variant.

2.  From the catalog item component > Event handler > I have selected "Open page or URL" and selected the "Record page" created in 1st step.

3. It worked for me, when I click on submit button it is created a record and opened in another page on same workspace.


I'm looking for different way to proceed. 
My requirement is when I click on submit button it should create a record and open in the same page or a number on the same page with a link on it, when we click on it then it should open a record.

Please help me out here!!

0 Helpfuls