ServiceNow Community

Resolved! What is the table to use to see the list of conversational catalog item?

What is the table to use to see the list of conversational catalog item? Thanks!

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Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Service Catalog
Service Portal

How do I limit the number of Project Status Reports to the latest per project in PMO Dashboard

In the PMO Dashboard we have below 2 reports that shows the total number of Project Status Reports generated "this month" and "last month"If a project generates more than one Status Report in a month the counter in above reports will increasing corre...

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Resolved! CLI configuration error: "SNC is not found, please install SNC from store"

I am trying to create a component for UI Builder. I followed the guide on the Developer site but it keeps throwing this error: "SNC is not found, please install SNC from store."The environment uses PDI.

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How to Distinguish Core, Distribution, Access Switch in CMDB

Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...

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Badge reader for Walk-up experience

Hi Everyone We are looking to implement badge reader for ServiceNow Walk-up experienceI've gone through documentations and such but may I ask recommendations for card readers or the apps in between that will read the card and call the service? Any fe...

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Make the Tab Sidebar visible for configuration in UI Builder

Hello,I’ve encountered a problem in Risk Workspace: I can’t open my tab sidebar for customization in UI Builder.Has anyone else experienced this issue?Regards,

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Custom Widget Layout Issue in Employee Center When Switching to RTL (Hebrew)

Hello everyone,I’ve created a custom widget in the Employee Center using HTML, CSS, and JS.When I switch the system language to Hebrew (RTL), the lines and layout in the widget shift out of place, breaking the design.Interestingly, this issue does no...

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can we add any limitations to MFA setup?

Hello Everyone, Now we are having MFA enabled from yokohama release is it possible to add any configurations MFA i mean for particular browser , location , particular user ? Regards,Shabbir Shaik

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MyNow occasionally loading u16 when opening Support > GetSupport

Occasionally when I open the MyNow portal and navigate to the Support > Get Support page, I am prompted with a u16 page, rather than the expected portal page. Does anyone else have this issue or have any ideas how to resolve it?Reloading the page doe...

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Incorrect Email Notifications Post Gate Approval – Phase and Cost Not Synced

Hi All, In our SPM workflow, we have multiple gate phases: G0, G1, G2, and G3. Once all approvers have approved a gate, an automated email is triggered. The project also includes a Phase field and a Sanctioned Cost field. Ideally, when the Phase fiel...

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Event management

In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.

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Transaction Log new ALC's with Yokohama

We recently updated our sub-prod environments to yokohama-12-18-2024. My admin account is now unable to view entries in the syslog_transaction table. Entries are now blocked by 2 new read ACL's. These ACL's contain a Security Access Condition that...

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Query regarding REST API using POST to create customer account

Hello, I am exploring various REST APIs available for Customer Accounts in CSM module in Zurich release. However, I found that inbuilt 'Account API' provides GET methods to fetch customer accounts data but does not support POST method. Is there any ...

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Custom subflow to Fire Event

Hi,Trying to create a subflow that accepts a group name, Event Name and Record.The Event Name input is a string.But the "Fire Event" reports Event name is blank or similar.If you hard code the event name it works fine. But that makes a subflow kind ...

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