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CSM AI Agent Collection: Triage cases agentic workflow

The Triage Cases Agentic Workflow in Now Assist for CSM automates the first step of every service interaction by handling customer inquiries intelligently and consistently. It coordinates multiple AI Agents that gather missing data, validate document...

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Case Management
Now Assist for CSM

Resolved! Flow Designer giving a Unique Key violation detected by database ((conn=867010) Updating User ID

I have an interesting situation. I have a flow that is an effort to keep Okta from duplicating user accounts. Here is what I mean. If there is a user named bross (which has a sys_id) then Okta has a "PersonID" that has the Okta unique value added....

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Playbook record producer

Hi, I wanted to know if its possible to have a record producer in Playbooks. Currently I have a record producer that populates 3 different tables. Is it possible to do that using playbook? I noticed playbook triggers from record creation/update, ho...

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After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

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How to End a Playbook

Greetings all, I'm trying to educate myself on the use of Playbooks within ServiceNow. I have built various Flow Designer solutions in the past. This may seem like a silly question but how do you end a Playbook after a Decision / If condition stateme...

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Using Document Intelligence with Flow Designer

Using Document Intelligence with Flow Designer Easily set up automation for Document Intelligence Data Extraction in Flow Designer. The key benefits are: Easy to embed Document Intelligence in Flow Designer to automate the end-to-end processReduce...

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Document Intelligence

Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create

Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...

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Tokyo

Exam Schedulnig Timing

I have just finished the ServiceNow Administration Fundamentals/CSA course and at the end of thebook and the end of the course it says to register for the exam. Should I do that now, or go through the rest of the "Associate" course and begin the "Pro...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Need details on the nodes and Semaphore

I read the docs but did not understand nodes and semaphore concept. Can someone help me with a simplified concepts of these.

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time calculate

how i calcuate or count time in duration field without make any other custom field i want to calculate time when state is in maintaince any body can guide me how i do this it is possible or no if yes then how BR FLOW DEigner etc just guide me cmplet...

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Role not showing up in condition in workflow

I have created a role and added the role to the user, when I check in background script I do see the role for user. But in workflow when I try to get the "Requested For" user's role in condition, it's always evaluating to false.

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We are considering changing the maximum REST/SOAP timeout. any consequences with this change?

Hi all, We are considering updating the following properties:glide.http.outbound.max_timeout.enabled → trueglide.http.outbound.max_timeout → 180The current timeout setting is 60 seconds.This change is being evaluated because one of our outbound integ...

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m2m related list not added as related list

I created a new m2m relationship between change and problem. It works fine in DEV when i move to test I am unable to add it to the form using Related lists. I see that when I add in the right side but it does not appear on the form. How can I fix thi...

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Service Portal - Hide user information on header menu.

Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.

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