ServiceNow Community

Service Operations Workspace customization promotion to other instances

scope: [ Service Operations Workspace Core ] | ver: [ Yokohama ] We've made customizations in the Service Operations Workspace Core app scope. Captured to various update sets. Do we:a) Just complete and promote the update sets to the Test instance, O...

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Platform Analytics Task Failed

I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?

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Resolved! Change work notes color in the Activity formatter in the Workspace

Hello ! I am trying to change the color of the work notes from yellow to green in the Workspace. I am aware of the system properties :glide.ui.activity.style.work_notesglide.ui.activity_stream.style.work_notes I tried to update them to LightBlue. The...

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Service Operations Workspace

Customizing Word Translations in Dynamic Translation for ServiceNow Emails (Microsoft Translation)

Hello Community, We have configured Dynamic Translation for ServiceNow email notifications using Microsoft Translation Services, so that emails are automatically translated into the user’s preferred language. However, we are facing an issue where som...

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Now assist generated results should be only display active users , currently it's giving both.

I would like to update search on ESC portal to remove inactive profiles so that Now assist generates synthesized and meaningful results.

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Title Best approach to collect additional information after RITM submission – Survey vs Alternative?

Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...

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Intune Integration with Servicenow For CMDB.

Hello Folks, I want to integrate "Intune" with Servicenow for specifically Marinating the CMDB Data in "Computer" Table.Can anyone please guide me what are the pre requisites and any reference document?Thanks,

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Discovery

Getting Error while submitting catalog task

When a particular user tries to save the catalog task after changing the state, they are getting an error. However, when I try the same as an admin, it works without any issues. Is anyone else facing this problem?

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Bypass 'glide.knowman.enable_multi_language_search' property based on role

Hi everyone, As you know, OOTB the 'glide.knowman.enable_multi_language_search' property is set to false, which means users can only see knowledge articles based on their preferred language.I want to bypass that, and want all my users with the 'knowl...

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MS Teams Messaging Issue to ServiceNow Sidebar

Hello, I recently setup an integration with ServiceNow Sidebar and MS Teams. We use this integration to communicate from our Service Operations Workspace to the customer via Sidebar ---->Teams Messaging The issue we are currently seeing is, I will st...

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Static Translation not working for UI page

We have custom "On Hold" UI action on incident form which opens a pop-up through UI page to enter details, we tried adding ${} to texts and create entries in sys_ui_message table but static translation is not working.Below is the HTML code snippet fr...

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Unable to create AI Search Indexed Source for Business Application table

I have a requirement to configure AI Search on our Employee Center portal so that Business Applications are searchable. I am trying to create an Indexed Source record (ais_datasource) on the Business Application table (cmdb_ci_business_app) however t...

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How to create a new Associated Intents

Dear all, As a practice I have created a new Topic "OUtlook Application" in Service Now to be used with Virtual agent 1- First when I add Static choice to the flow I get information : "Static Choice is not supported on: AI Agent Background, AI Agent...

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ACLs

what is the difference between create and write in ACLS

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Condition script to restrict the visibility of a menu item

hi I'm looking for the best condition script to restrict the visibility of a menu item on the service portal- either to those who meet a certain user criteria or those who have a specific field on their user record set to true would anyone please be ...

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