ServiceNow Community

Language Governance for Enterprise AI: What CTOs Are Missing

Somewhere in your AI program, a red team ran the model through the usual gauntlet: jailbreak prompts, refusal-rate checks, sign-off. Almost certainly, all of it happened in English. That matters more than it should. Research on multilingual jailbre...

Article

CMDB HEALTH OR CMDB 360

Could you please help me find information about the CMDB Health Dashboard?I would like to understand the rules and criteria that ServiceNow applies to calculate the KPIs shown in the dashboard, such as how duplicate CIs or obsolete CIs are identified...

Question

Resource assignment change history

Within Resource Management Workspace, is there way to see who (which user) made edits to a Resource Assignment? I'm specifically wondering if I can see who changed Resource Status from Pending to Approved.

Question

I am attempt to install plugin since going to Yokohama but any attempted hang at 1% background

I am attempting to install plugins since going to Yokohama but any hang at 1% background process.Those tried at plugins: big and small and I restarted the Dev box many times.Admin_Center_offline_OTNow_(DEV).storeUsage_Insights_Application_offline_OTN...

Question

Heading to World Forum New York? Let's Make It a Two-Day Thing.

Heading to World Forum New York? Let's Make It a Two-Day Thing. Hey Community! ServiceNow World Forum is in New York City this week, and if you're anywhere near the city (or willing to make the trip), here's a two-day plan for you: one night o...

blog

How to Dynamically Trigger Now Assist Enhanced Chat Prompts from a Service Portal Widget

Hello Now Community,I have Now Assist enabled in my environment, and the Enhanced Chat experience is working as expected when accessed directly.My use case is to launch the Now Assist Enhanced Chat from a Service Portal widget and automatically pass ...

Question

Jira spoke integration Error Request type

Hi community can you please help. When using the Jira spoke, create issue action, I cannot create an issue when it has the "Request type" Populated in the payload. Without it , it does work, however with it , it does not work. Can you help please. T...

Question

SLA Engine - a developer's perspective of the logic

What is the SLA Engine? What is it made up off? Is it really an Engine? All these questions and more are answered from the perspective of a developer working and supporting the SLA Engine. The SLA Engine is not actually a real SNC engine, although ...

blog
Service Level Management

Shazzam probe not checking port 161

Trying to troubleshoot why some firewalls are not being discovered when I noticed in the shazzam input discovery log for two devices (same model) the probe is not checking port 161. It does check 161 on other devices including firewalls, this is the...

Question

Remove Welcome Page from Playbook

I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...

Question

How to configure Post Incident Report

I want to add related records to the PIR tab on Major Incident workbench. How can i configure it

Question

SAM Pro - Smartsheet Integration: Connection not Validating

We are looking for guidance regarding the Smartsheet Integration.I have followed ServiceNow documentation but the connection keeps failing by the error "Connection validation is not successful. Please check connections and credentials and try again" ...

Question

Task: Create Asset Record failed in Discovery Fundamental

As per the steps mentioned in Task: Create Asset Record I have created the CI and asset record as described in the task but the task validation is still failing.

Question

Managing resources in the new Resource Management Workspace

Hello, I am looking for guidance on maintaining accurate resource allocation data in the new ServiceNow Resource Management Workspace. We migrated to Zurich last week and have the new Project and Resource Management Modules. What is the ServiceNow b...

Question
Resource Management

[Problem with] Discovery Fundamentals: On Demand, Module 7 Task: Create Asset Record

Hello everyone.I just recently got my CSA and now doing Discovery Fundamentals On Demand class for ITOM (Xanadu). I am now in "Module 7. Create Asset Record," and have followed every step of the instruction; however, upon validating my progress valid...

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