ServiceNow Community

Language translation

Hello, I am working on translation of catalog items in ServiceNow, everything is working as expected however if the user submits the request in german or spanish , the Short description in Request item is translated to German or Spanish though my la...

Question

Logical Data Model Diagrams Added to Public Sector Digital Services (PSDS) Documentation

Logical data model diagrams for Public Sector Digital Services (PSDS) are now available in the product documentation. These diagrams provide a visual reference for the entities, relationships, and tables that make up the PSDS data mod...

Article

Control Attestation

How can we configure attestations to run automatically at a defined frequency and trigger email notifications to the control owner for assessment?For example, if we create an attestation for access reviews that needs to run quarterly, how can we ensu...

Question

Resolved! My PDI dev299704 shows "502 Bad Gateway snow_adc" and won't start

Hello,My personal developer instance (dev299704, release: Yokohama) is stuck showing"502 Bad Gateway snow_adc" when I try to access it.The Developer Portal shows the instance as Offline, but the only availableactions are "Refresh" and "Release". I tr...

Question

redirect from ui action to rtask

Hi My requirement is to generate the Rtask from incident for that i have added one ui action button inside the context menu if we click on that ui action form incident(parent) form it should land on rtask page with the mapped feild should populate o...

Question

Resolved! Service Portal - Service Status Widget is not displaying outages

I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?

Question
Incident Management

READ ONLY role

Hello, what is the role required to READ tables ( Incident/Problem/Change/CMDB etc)? Tried snc_read_only but not getting the expected results , when trying to find Incident table from NAV BAR filter, it is not available. Thank you.

Question

what role is required to admin dashboard and reports without granding the Admin role

Hello, we have dashboard ( inherited - different owner), what are the minimum role required to manage the dashboard and the associated widgets in the dashboard ( reports, KPIs etc) ?Is it possible to change the ownership of the dashboard? Thank you.

Question

Timeout error when calling a Skill Kit LLM from flow designer

Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...

Question

Regarding major incident management

Hello Everyone , I have created a flow to create a major incident when more than 5 incidents are created , then map those incidents as child to the major incident , but major incident it created , but the child incident is not mapping to the major in...

Question
Incident Management

Parse Excel to JSON format

I am trying to read an attachment file from a attachment variable to parse data in it and build a JSON payload to use that information on a variable. to make any progress , I cant get past the parser.parse line, not seeing any error too. testing belo...

Question

KB article breadcrumbs show "%short_descr" instead of article short description

I am encountering a weird issue with breadcrumbs in KB article. It shows as below : Home > Category > Knowledge Base name > %short_descrIt should be ideally showing the KB article short description at the end. This issue occurs only for one of our cu...

Question
Tokyo

Standard Deviation ability in Data Visualizations

This is a roadmap question- in legacy Perf.Analytics- we have a 'control' type report that shows Standard Deviation. When will this feature be available in Platform Analytics -Data Visualizations?

Question

How to Restrict Requestors from Viewing Ineligible HR Services on the Backend Case Creation Page

HR Criteria configured on HR Services only validate against the Subject Person and cannot directly restrict Requestors from searching for ineligible HR Services in the backend (Agent Workspace / Case Creation Page). I want to ensure that ineligible R...

Question

Service Poratl

Hi Team,Can someone please help me with this Service Portal change? I need to make the Knowledge Base section similar to the “Create an Idea” kindly help me asap.

Question