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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 16 Sep, 2025 10:00 AM PDT Event Details Online Live on ServiceNow: What's New in Zurich Release for Operational Technology Management Hosted by Lolita Honkpo 16 Sep, 2025 10:00 AM PDT Event Details Online Live on ServiceNow: What's New in Zurich Release for Operational Technology Management Hosted by Lolita Honkpo 16 Sep, 2025 10:00 AM PDT Event Details Online Live on ServiceNow: What's New in Zurich Release for Operational Technology Management Hosted by Lolita Honkpo 16 Sep, 2025 10:00 AM PDT Event Details Online Achieving through Community: MVPs & Rising Stars (APAC-friendly time) Hosted by Anisa Chaudry 16 Sep, 2025 04:00 PM PDT Event Details Online Louisiana SNUG & Pre-SNUG Workshop Hosted by tarasringar 17 Sep, 2025 07:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Issue with Email Client Templates Displaying on Catalog Task

Hi Team, I have created separate email client templates for the Incident and Catalog Task tables. However, when opening a Catalog Task record, both the Incident and Catalog Task templates are appearing in the email client. Ideally, only the Catalog T...

  • Question

Virtual Agent

Hello All,I'm working for the creation of flow over virtual agent.I have created the topic through Virtual Agent designer. And through virtual agent model, I have created one, but it is not getting published. WHY?Because of this in the NLU intent tab...

  • Question

Attachments are not copied

Hi team,I have added a attachment on request in service operations workspace, but it is not attaching to ritm and task.Where the configuration exists.Please help me

  • Question

Resolved! How to deactivate the oob readonly dashboard on sow

Hi,I want to deactivate the oob dashboard under service operation workspace so here i cant able to deactivate due to readonly.Can anyone please help on how to deactivate the oob dashboard. Thanks! 

  • Question

Python query not picking up correct records in ServiceNow

We have a developer writing code for a Python/Flask web application. This web app talks to the ServiceNow API to query records from the security incident SNOW table. One of the fields in the query is that the parent_security_incident field should be ...

  • Question

Ecmascript 2021 in UI pages

[Yokohama]I've got a UI page in the global scope, and I'd really like to use optional chaining in the HTML evaluate tags. Regardless whether that's supported, the toggle at the top of the form "Turn on ECMAScript 2021 (ES12) mode" always flips back t...

  • Question

email reopens the HR case

Hi Team,Could anyone help me with this? When users respond to an HR case after 1 year, the case currently reopens. Instead, I need to stop it from reopening and automatically create a new ticket. How can I achieve this?

  • Question

Resolved! Can Users Without Roles Approve or Reject RITMs via Email in ServiceNow?

Hello Community,I have a query regarding email-based approvals in ServiceNow.If an approver responds to an approval request via email (Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?Also, is i...

  • Question
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