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Brazil release One Al experience. Autonomous work by design. Join us for the Brazil Release on November 5th at 10:00 a.m. PT Add to Calendar What`s New Popular Posts More The latest in Community Posted by aastha14 Ask Me Anything about AI Skills and Agents for Incident Management Hi everyone, I'm Aasth... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Colorado SNUG Live + Optional Workshop - Denver, October 28th Hosted by JenniferG 28 Oct, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Ask the Expert Hosted by ServiceNow 28 Oct, 2026 09:00 AM PDT Event Details Online Owning Your Story: Real Skills for Real Career Growth with Poly Sancho Hosted by jasminecole 28 Oct, 2026 09:30 AM PDT Event Details Online ServiceNow Exchange: Get Started With Simplified Change Management Admin Set Up Hosted by ServiceNow 28 Oct–29 Oct, 2026 11:00 PM PDT Event Details Online Save the Date – SNUG Virtual Meetup: Domain Separation | 29 October Hosted by isabel 29 Oct, 2026 02:30 AM PDT Event Details Online ServiceNow Exchange: SPM Academy - Measuring SPM AI Adoption From Usage to Value Hosted by ServiceNow 29 Oct, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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Description field in CSM Case?

In a greenfield out-of-the-box ServiceNow CSM implementation there is no Description field, only a Short Description field, on the CSM Case form. Is this intentional, and would it be considered best practice to add the Description field or not? Of co...

  • Question
  • Case Management
  • Customer Service Management

now assist AI

Hi all,  Could you please guide me, to implement email recommendation Now Assist AI in Australia version, which I need to implement in my instance

  • Question

How to configure Quote Lines list view in CSM workspace

The CSM workspace appears to have a unique list view for the quote lines that is different from the related list quote lines.https://www.servicenow.com/docs/r/yokohama/order-management/quote-management-view-hierarchical-line-items.html How do we conf...

  • Question

Why are there 2 sprint fields when creating a story?

If I'm not mistaken CWM Sprint references sn_cwm_sprint and Sprint references rm_sprintMy question is for a UX perspective why are both shown and is it the intended use of CWM for net new items to use/show both sprint fields.It also seems the CWM Spr...

  • Question

Force refresh saved data visualization

I'm using a Platform Analytics saved visualization in a SOW homepage.  I need a way to force refresh the visualization after a button is clicked.  However, there is no refreshRequested property when you use the saved visualization component.  I've al...

  • Question

using a widget in my AI agent

Hi everyone,I'm trying to integrate an existing custom AIUX widget with an AI Agent in Employee Slate. According to the ServiceNow documentation, enabling Display output in an AI Agent Script Tool should allow me to select a widget. However, the widg...

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