ServiceNow Community

CMDB Health Dashboard - Completeness Score Calculation

Hello, I have set the fields to be recommended in the Ci Class Manager for CMDB Health dashboard configuration and Executed the JOB but the data is not reflecting the dashboard. Could you please suggest a script which can be applied in the JOB "CMDB ...

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Dashboard
Reporting

Resolved! Inbound Email (sys_email) not listed in trigger table

Hi Community, I am not able to find "sys_email" table in trigger in flow designer. I need that table for getting subject, body etc., fields from that table to create work order from email.Is it possible to configure the tables in flow designer? Or is...

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Flow Designer

Platform Analytics: Dependent Service & Service Offering Filters

We need to implement a dependent filter behavior on a Platform Analytics dashboard similar to the out-of-the-box Incident form functionality. When a specific Service is selected in the dashboard filter, the Service Offering filter should dynamically ...

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I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action

Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...

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Issue passing text split into script include

Hi community, I have a service portal form the will capture a list of User employee Id input by user in a multi-line field. Here is a sample of the input data:A00001B00001 Then I'm trying to use a script include to check whether the employee id exist...

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Creating record from Client callable Script include.

I have a requirement. If the schedule is already existing then show all the schedule entries related to that scheudle. If not Create a schedule. This happens from the Argument of the Module This function getSceheuleID, calles one more funciton that g...

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Issue with redirection on case

Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...

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In report outage data is showing as empty

Hi Everyone, In the report outage data is showing as empty, in database view where clause condition did i miss anything , can you someone please suggest me how to fix this issue? Screenshot attached below: @Dr Atul G- LNG Thanks & Regards, A...

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Predictive Intelligence - creation from email.

If we create manual tickets and save the PI kicks in and amend the categories if necessary. We have the fields set as required so we need to ensure these are filled in.If a ticket comes in via email these fields are not populated. Ticket is then up...

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I am getting the following error

Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Development theme and HHD Application Development epic?Did you create the SNPI Stories Backlog?

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How to fetch total cost field in contract record an

Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance

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How to allow end users to upload a profile photo from Workspace to a table field?

Hi everyone,I have a custom table that contains a Profile Photo field.I need to give end users the ability to upload a profile picture from Workspace (e.g., Agent Workspace / configurable workspace).What is the recommended approach to:Allow file/imag...

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Architect

Resolved! ServiceNow

Hello ServiceNow Community I’m excited to be a new member of this amazing SNOW community and eager to begin my journey in the ServiceNow ecosystem. As a beginner, I’m looking for guidance from experienced professionals on: Where should I start to b...

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Resolved! HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail i...

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Human Resources Service Delivery

Performance Analytics Implementation Simulator - create dashboard task not validating

I'm currently doing the on demand course "Performance Analytics Implementation Simulator'. In one of the earliest tasks "create a dashboard", you simply have to create a dashboard. with the name 'continual service improvement' and set landing page to...

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