RAM assessed and Residual Risk is populated, but Residual Score remains empty

[mohdarbaz]

Hi Community,

We are using Advanced Risk Assessments with a Risk Assessment Methodology (RAM).

After completing the assessment, the Residual risk field is populated correctly with values(PFA).

However, the separate Residual score field remains empty. The Inherent score and Calculated score fields also appear to remain empty.

Because these score fields are not updated, our heatmaps and other risk reports are not showing accurate results.

Could someone please clarify:

• What is the difference between Residual risk and Residual score?
• What is the relationship between RAM-generated assessment scores and these score fields?
• Should the Residual score be updated automatically after completing the RAM assessment?
• Which fields do the OOB Advanced Risk heatmaps and reports use? I see (residual risk score, inherent risk score, calculated risk score).
• Is any additional configuration required to synchronize the RAM results with the Risk record score fields?

Screenshots are attached for reference.

#IRM #AdvancedRiskManagement

Regards,
Mohd Arbaz.