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Community activity

How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

  • Question

Speech to Text Compatible with SN

Hello Guys, Do you have any recomendation for any API that can be integrated to SN for speech to text functionality? The idea is to capture text from speech and save it in SN to later be sent as a text to watson for analysis. Anything would be helpfu...

  • Question
  • Integrations

HR case creation

Hi Team, When HR case is created backend, the state is set as draft in OOB.Wanted to know which technically component is setting it.   Thank you.

  • Question

API for Speech to Text conversion

Hi All,We want to convert speech to text and use the data to create knowledge articles. Are there any API's we can utilize for this process? Is there any Azure API? Thanks!

  • Question

Localization Framework Hub and Spoke architecture - retranslation

I have implemented Hub and Spoke architecture for Localization framework. The key problem I came across is when the value of the field is changed. For example: Catalog Item has Name and short description field. When we create a new record and then re...

  • Question

Variable Editor in configurable workspace form

Hi everyone, Has anyone been able to add variable formatter on the configurable workspace view? This is a record producer on custom table and I am trying to add 'com_glideapp_questionset_default_question_editor' formatter.Working fine in core UI but ...

  • Question

Our first Community Week! Here's what you need to know!

  So... it's your first Community Week?   Ours too!     A Celebration of innovation, learning, and connection in the ServiceNow Ecosystem.   Community Week is a vibrant, multi-day virtual event designed to bring together developers, architects, adm...

  • blog

Advanced AI Agent Instructions Guide: ServiceNow Edition

  Advanced AI Agent Instructions Guide: ServiceNow Edition Table of Contents 1. Introduction & Core Philosophy2. Critical Instruction Anchoring Framework3. Content Engineering Principles4. Framework-Specific Challenges5. Smart Tools: Optimizing ...

  • Article
  • Best Practices

Validate the Relationship between the Cis'

For one of POC I am working, out of 7 Servers only 3 servers are discovered and populated in CMDB table. I need to Validate the Relationship between the Cis'( Like Depends on/Used By, Connected to/Runs on). But relationships are not showing. What cou...

  • Question
  • Discovery
  • Service Mapping

Disocvery

Hello Everyone, I have a requirement to add the max_run (Max run time ) of discovery schedules to 2 hours for which i have written an scheduled job and its not working...can someone please guide?(function() {    var maxLimit = 7200; // 2 hours in sec...

  • Question

Copy Request Widget

Hello,I am tasked with created a copy widget after a request has been submitted on our custom ticket conversation page. Right now the button is failing in the client script. Please advise on how I can fix this or a more efficient way to create the wi...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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