How to change the logo of servicenow?

• Question

Issue on flow desinger approvals

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...

• Question

Ideas, Ideas, Ideas, Oh My!

In my early ServiceNow days, before the releases were named for cities and there were no limits on custom tables, there was a running joke about who’s code would show up in the next release.  I’m not saying that SN lifted code from customer instances...

• blog
• Case and Knowledge Management
• Human Resources Service Delivery

Should ServiceNow discourage sending full catalog variable details in email notifications?

Hi Community, I’d like to start a discussion around email notification design and platform adoption strategy.Currently, ServiceNow allows notifications to include all catalog variables directly in email (for example using ${variables}). While this is...

• Question

Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

• Question

Client Script FX Currency calculations

I have this client script using FX Currency Fields:     var unit_price = g_form.getValue('unit_price');    g_form.addErrorMessage('FX ' + unit_price);    var currencyCode = unit_price.split(';')[0];     var unitCost = parseFloat(unit_price.split(';')...

• Question

How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

• Question

How to validate Reconciliation Engine configuration

Hello friends, We have multiple sources of data pouring in hardware & its children CIs.  Against each source we have configured the Reconciliation definition each with its own or sometimes at the same level of priority. Now, we would like to validate...

• Question

How can I hide the State choice on RITM forms?

Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...

• Question

Approval Reassignment via Catalog Item

Dear All,I have a requirement where I can enable users to choose alternate approvers via a catalog item .Snap of the field details given in the attachment.I wanted to achieve that via Flow designer and opting fir suggestions to implement the same.--T...

• Question

How to add custom stages to RITMs but using catalog builder

Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows    Service fulfillment process (Completed) ,     Closed Incomplete (Skipped),     Comp...

• Question
• Service Catalog

ATF schedule didnt run and its set to run daily

Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...

• Question