ServiceNow Community

Close the RITM after all the catalog tasks are closed

I have a requirement in which I need to generate 6 tasks in parallel. Since I am using flow designer, I have checked the wait checkbox under each catalog task action. At the same time, RITM should get closed complete after all the tasks are complete...

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Reference variable not visible in Portal for non-admin user but visible in classic view

I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...

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Scheduled Script execution

Hello everyone I am trying to create a scheduled job: A scheduled job should run and check the end date within the Forescout Pen Test table.If the end date has passed, the job should set the records to Disposed. this is my script: But the status is ...

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How Business Duration Calculated in Incidents ,how this calculated?

There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?

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Why doesn 't this work? All I want to do is open a new tab for a new Case record. When I click the b

All I want to do is open a new tab for a new Case record. When I click the button nothing happens and nothing shows up in the error log:

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Floating schedules from time zone context when used in a business rule

Hi all,I'm struggling to understand floating schedules from time-zone context when used in Business Rule and I was hoping your comments will help. This is my scenario.I have fulfillers in different time-zones. I have 8-5 schedule I want to use. I wa...

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MCO Business Need

Hi, I got confused In one of the practice question. Please help me on this.Question:- What three business needs met by Manufacturing Commercial Operations(MCO)?A. Enable ServitizationB. Improve order delivery performanceC. Improve operational efficie...

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MCO focus Area

Hi, I got confused In one of the practice question. Please help me on this.Question:- What are the focus Areas of Manufacturing Commercial Operations(MCO)?A. Sales and order managementB. Exceptions and disputes managementC. After-Sales product suppor...

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Resolved! If a column or row in the report does not have a corresponding value, it will be omitted.

If a column or row in the report does not have a corresponding value, it will be omitted. Users don't like the default collapsing because they want to see all elements that match the filter criteria,even if the count is 0. Is there a way to toggle th...

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Configuring Now Agent

Greetings, I have a PDI that I am working on to understand how to build out Now Mobile Agent. Essentially, I am trying to recreate the out of box functionality for incidents but with interactions. I have interactions displaying and can resolve the...

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The Call Analytics tab does not work for interaction records of outbound calls.

Hello, everyone. The Call Analytics tab does not work for interaction records of outbound calls.While the Call Analytics tab functions as expected for inbound records, it does not work for outbound records. I performed an outbound call operation from...

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CIS-DATA FOUNDATION EXAM

I am planning to take CIS-DATA FOUNDATION EXAM.Can anyone tell me the below: 1.Do we need any voucher code for this or can we directly register for this exam.I read the courses are recommended but not mandatory so not sure how to get a voucher code f...

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Call Analysis not displaying on Service Operations Workspace, but does using Agent Workspace

We have an Amazon Connect integration, and the call analysis information works fine when using the Agent Workspace view of the interaction, but looking at the same interaction on the Service Operations Workspace gives us a I can see the analysis.js...

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Not able to showcase badges & certification in linkedin which i earned on servicenow learning

when i try to share my badge in my linkedin post then it always shows me a weblink and provide me a link, although when i click on it then it opens a new open tab with a resume of some other guy which i never knew .i want to know why it is occuring a...

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AmazonConnect連携：AmazonConnect側のContactタブが定期的に開いてしまう

お世話になります。 AmazonConnect連携を設定したのですが、AmazonConnect側にログインした後タブを閉じても定期的にタブが開いてしまいます。頻度を落とす、もしくは一度AmazonConnect側にログインしたら上がってこなくなるような設定はできないでしょうか。よろしくお願いいたします。

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